[Resolved]  Aquaguard Ro Water Purifier — Membrane Failure

Ravi is right. When they say warranty its warranty on the whole product. When the company never makes any such declaration of limits of TDS value they have to comply with the warranty and exchange the product.

we have been facing the same issue. TDS has risen up to 150. But they ask for money to replace that membrane saying it is consumable part.

Here is a story of disgust I experienced with the Eureka Forbes people in connection with a fault in my Aqua Guard RO unit. It was bought in June 2011. Lately the taste of the water was salty and the TDS showed more than 900 and one morning there was no water flow at all. The service technicians came for checking who said that the membrane had worn out and the motor was faulty. He said this would happen when the water does not flow through the inlet tube. But he didn’t check the flow of that tube. Instead he said that the motor did not work and hence there is no water flow. I was surprised because we had the whole set of the filter cartridges changed only on 15th December 2013 and the water TDS went up within 15 days of changing. When the service technicians checked they said there was no problem and the water will improve in taste. But now, within one and a half months I am in peril and there was no water to drink. We had to resort to getting packaged drinking water. One of my friends tried to me and got his technician for checking my RO unit. He after thorough checking said that the membrane and filters are not original from Aqua Guard and the membrane was an old one which had already worn out. That is why it had stopped filtering water. He said the motor was perfect but the inlet tube was fully deposited with salt and hence water was not flowing resulting in motor not working.

Now, he offered to replace the membrane with a original Aqua Guard Refill and to fix a flush valve which will take care of the water flow. With my consent he did the job and now the RO is working properly and the water TDS is below 50.

Here are some questions I need answers for.
1. The first year of installation of my RO, it was under AMC and all was OK. There was no problem in the water. The next year we did not want to enter in AMC and asked the technicians to come on call only. Is that why the next year everything went wrong?
2. The first year all the refills were original. The next year all were from the franchisees and it was said that Aqua Guard stopped supply of all refills. Why?
3. Why were some parts like relay and some valves removed from the unit by the franchisee as not needed?
4. Why, to our utmost surprise the water inlet tube was not checked for smooth flow when there is complaint but the motor was said to be faulty when there was really no problem with the motor?
Eureka Forbes has to answer me whether they as a company know that their franchisees are not giving good service and they tend to cheat the customers and to loot money from them saying fake faults in the RO units.

Hello fellow reader.
This isnt a complaint but a mere advice to all ..." DONT EVER EVRE BUY EUREKA FORBES WATER PURIFIER" ...I had experienced enough from their old carbon filter UV model to RO+UV Enhance model...They are just a bunch of cheaters who lure costumers with there false claims and pathetic after sales service...You can get an idea from this that a company with presence of over 30 years in market doesnt even have a toll free no...Kindly go for any other brand for new purchase, and i[censored] already had an aquaguard machine and feel stuck in their after sales service then u can opt. for some independent local service providers.


Feel free to contact

Dear all, really sorry for problem arising in case of you. But might remember that what product you are purchasing that should be directly from company in direct sale. While purchasing a Aquaguard or Dr. Aquaguard from company office, there is a service center in every 5k.m. radius.But you will not get these facilities while purchasing from outsides or dealer.Sorry Mr. T.S. Krishnamoorty, We will take care on problem happening by our Service franchises.But one suggestion for you, what service you have to do, please follow the service guideline provided by company through our euro-smile technicians. Otherwise you will be suffered from outside/private cheating. If problem arises, concern to the B.P. head or mail your problem to us through our company website : www.eurekaforbes.com.

Dear Indian_Consumer102, actually, while a customer getting a free demonstration from our executives, they have to know details regarding product knowledge, which parts come under warranty and how to get proper service from company. It happens so in case of Direct Sales, but not in dealer models. Otherwise they can be able to get details by dialing to our customer care executives.

Dear Shukla Yogesh, don't bother about your water having TDS 150ppm. According to the WHO, the portable water should contain TDS level 220ppm, which is drinkable. But you are getting standard level of water, which is perfect for human body.But be sure that the TDS is the percentase of different kind of minerals.While there is excess amount of calcium and sulfur in water, it shows TDS level is high.

Dear shashmit741258, I think you have not followed the company guideline or you have not purchased the product by systematically. There is no discount on our product, but why customers trying to avail discount? For which thy are not getting registered to the company SAP. While purchasing a product from company, customers have to keep contact details of local service centers. And be sure that EUREKA FORBES LIMITED is a company, who sends his employee to visit customer's house dailly to inquire and to solve problem happens, not like of calling to inquire.And this is due to top class service.My suggestion for you know more about eurekaforbes, and compare the service provided by other companies with eureka forbes.


Regards Malaya Kumar Malik, Eureka forbes Ltd, Bhubanswar, Odisha.

I was also facing the same issue. But then my friend recommends me a website pearlwater.in
I ordered a domestic ro membrane from them and received it within 3 days. My raw water TDS is 1500 and i got 60 TDS from my RO. After almost 6 months still i am getting 80 TDS in my water.