[Resolved]  Aquaguard — regarding AMC

To,
The Chief of Customer Services Division
Eureka Forbes.

Dear Sir,

I want to bring in your notice and immediate strong action regarding subject matter.I have purchased Aquagaurd water purifier( and was working fine and after we recieved various calls from some franchise of Eureka Forbes on 21/06/08 we made a service contract for two years (contract reciept No. 15508835 from Sai Siddhi Services, Franchise of Eureka forbes Ltd., Tardeo, Mumbai) for Rs.1890.

I got busy and did not realize until today when I saw the contract copy and this contract clearly says that two periodical services will be done during the year. During this period NO ONE from this company has ever come to us for the service Its, already 27th June. On 26th June 2010 a person named Dilip directly came to my home, and without asking concerned person he tried to start work, but on our interruption he gave his contact no. and asked to renew the contract. Though no work was performed in the earlier contract, how can they expect us to renew the contract without any service being provided to us.

I just wanted to know is Aquaguard only interested in selling the product and the AMC but not living upto the real brand they have built? Is this fair? The franchisee has cheated a consumer, I have been loyal to the product and even referred many friends.

What am I expected to do now? I actually want my money back with damages and proper regular services for the years ahead.

Hoping for a positive response

Yours faithfully


Jai Kumar Nandan