[Resolved] Aquaguard Total Reviva Wp System — problem with AC-DC Adapter twice in a year

j.vengadessan

from Puducherry, Puducherry

Address:

Puducherry

dearsir,
i have purchased a ro water purifier system from your direct sale office on 17th november 2009 for rs.9,990/- and had a one year warrenty period with free service. but within the warranty period i got problem with AC-DC Adapter and it was replaced by the service department. again i got the same problem on 6th december 2010 which is a great headach for me . when i contact the service people , they said you have to purchase a new one for rs.1250/- which made me more sad and irritation. my question is that i have spend around rs.10,000/-for a branded product and within few months again i was forced in a position to spend another 1250/- which is aburden for me.whether they should solve the problem by changing free of cost or they should repair it and put. i was verymuch worried of this problem past one month without any solution.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

rajeshisnow

from Chennai, Tamil Nadu

I think the aquaguard servicepeople are not very genuine. The same machine I bought on Feb 2009. Till last week it was working fine. One service person from aquaguard came home and he told its free service and cleaned the purifier. afterwards it stopped working. yesterday I called that guy again and now he wants to charge me 1800 rs for the ac-dc adapter and 250 as fitting charge for the same.I didnt had any other go so I agreed to them and then they tried to fit an old adapter and told me it doesnt carry any warranty and if it goes next week also again I have to shed another 1800+250rs. Horrible. So I told them not to change the adapter and threw the product in the thrash.

U r lucky that they charged u only 1200rs !!!