[Resolved]  Aquaguard — Waste your money, time & health with Aquaguard geneus

Address:

Bangalore, Karnataka

We had ordered for geneus model after the representative tested for TDS level of water and suggested geneus.

We paid him advance, and it was supposed to delivered and installed by friday, but with great difficulty and lots of phone calls 35+, we could finally get it delivered on saturday but was not installed, again after number of phone calls we got it installed on sunday, with the discharge and inlet wires dangling all over making my kitchen looking weird.

We wanted him to tie the wires properly and to remove the base plate where it holds the glass/bottles, which he promised to do the next day, which never came.

he told us to drain the water completely twice, i.e., 14L. I drained it and while i fetched the first glass of water with great expectations the <b>water was similar to TAP WATER</b> . No difference at all, I wonder if its purified water or not.

Again while we tried to call the concerned person, there was no response, he doesnt attends the phone call at all.

I would never recommend this product to anyone, very very poor customer service, better to drink tap water than to drink same tap water thru aqua guard after huge investment.

2 days after a long struggle, an eureka forbes guy visited our home, fixed the dangling cables, and checked for the water quality. The water quality was not good, they sent the sample for testing and were supposed to get back to us…yet it didn’t happen.

The guy who came earlier before buying the geneus, didn’t show us a demo saying that he can’t carry and roam around, he just suggested the model and we bought it. That time they promised that we can return the product if not satisfied.

My product is not working fine, we only get the water to be of tap water taste, no sweetness nor the water is not softened, it is like hard water, opposed to their claim.

Now the marketing guy is refusing to take the product back and return the money too. He says, Eureka forbes is not small company which has lots of policies and processes, We can not take back the product just like that.<b> Once you bought the product (paid the money), your customer id will be created after that we can not take back and return your money. It doesn’t mean that whether you use their product or not, Seems like their job is to sell and customer has to suffer afterwards. Instead of rectifying the problems they are saying that our mindset is the problem, we have to clear our mindset and think that the product is working!!. </b>

He always says he wants time of 24hrs and all will be sorted out with in 24hrs, but many of 24hrs have gone by and I have made no use of the geneus but buying water for our cooking and drinking needs.

Worst commitment and customer service. Totally not happy at all. I feel like I have wasted and lost my 22000 rupees. I need to think some other way to get my money. If anyone plans to buy geneus..please do reconsider and don’t suffer like me.