[Resolved]  Aquaguard Water Purifier / Total Ro — worst experience with service ppl

Address:

Chennai, Tamil Nadu

Respected Sir,

I would like to exhibit my worst experience with aqua guard water purifier service people in vela cherry, Chennai. Since 2007, I am using TOTAL RO machine and also AMC.Last month, we moved from adambakkam to vela cherry, Chennai and paid 350 for re-installation at new location.Once, we gone through the AMC documents and found missed one service. We registered the request at their call centre and committed with 24 hrs service ppl will attend. We waited too long and made so many calls eventually they did the service and extended our AMC, and they changed all the filters. The next day there was a water leakage in External filter. Again the same procedure registered and follow ups.After one week, the technician came and arrested the leak in external filter.(The way guy worked ,understood lack of experience and training).After 3 days we got a problem in water filtration again repeat the same steps. Finally, we got a solution and heard there is no direct service from aqua guard; it’s totally outsourced with third rated companies. When we bought that machine 2007 the salesperson given so many commitments over service after sales.