Aquaguard — Charging heavily on service demand

indrajiitroy

from Kolkata, West Bengal

Address:

West Bengal

We have purchased a water purifier from Aquagaurd on 18.12.2009.for Rs.13,000.00.It was called for service several times in the warranty period of one year.The machine again became problematic in Jan 2011 13th month of purchase ie one month after warranty was over.The company people visited and gave an estimate of Rs.10,000. I lodged complaint to the Aqugaurd Head office and recd. a call by stating that the estimate will be Rs. 7000.00. Can anybody believe that a product of Rs. 13,000.00 will be repaired by paying Rs.7000.00 just one month after the warranty is over. We can take it in other way that the product is designed in such a manner that it will produce 60% of its cost towards the company .Is this a trick played by a reputed company like Aquagaurd ?

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ashvaniavani

from Delhi, Delhi

Charging heavily on service demand
We have purchased a water purifier from Aquagaurd on april2010..for Rs.10, 000.00.It was called for service several times in the warranty period of one year.The machine again became problematic in may2012 24th month of purchase ie one year after warranty was over.The company people visited and gave an estimate of Rs.25, 00. I lodged complaint to the Aqugaurd Head office and recd. a call by stating that the estimate will be Rs. 2100.00. Can anybody believe that a product of Rs. 10, 000.00 will be repaired by paying Rs.2200.00 just one year after the warranty is over. We can take it in other way that the product is designed in such a manner that it will produce 30% of its cost towards the company .Is this a trick played by a reputed company like Aquagaurd ?pls sugges me [protected]