Comments
I had purchased the aqua sure expert water purifier in the month JAN 2014. Installation took almost 15 days. I had requested for additional filter right from day one, which I got it only in may. We had water smelling problem in the month of April . I had raised may service requests regarding that. Even though it was under warranty, the service person told that I had to pay RS 1500/- for replacement of the filters, in order to set right the smelling problem But even after that the problem was there. Again raised a complaint to set it right, service person come, set it right, but he had not checked the water inflow into the machine.
When contacted the same service person over phone, he says it is a torture to him attending to issue.
When contacted the customer care over phone, they give assurance that the service person will attend by day end for the past 20 days, but in vain. I am believing in there words and staying at home not going to office, facing loss of pay.
This is the worst customer care service I have ever seen.there is neither TURN AROUND TIME nor QUALITY OF SERVICE for the customer requests.moreover this aqua sure xpert model is a failure product, having too many drawbacks.a few of my complaint numbers are:76841294, 76781203, 76767131, 76731338, E3B5372381. It today the problem is not resolved.
Looking forward for some attention to the issue.
Ph-[protected], [protected],
When contacted the same service person over phone, he says it is a torture to him attending to issue.
When contacted the customer care over phone, they give assurance that the service person will attend by day end for the past 20 days, but in vain. I am believing in there words and staying at home not going to office, facing loss of pay.
This is the worst customer care service I have ever seen.there is neither TURN AROUND TIME nor QUALITY OF SERVICE for the customer requests.moreover this aqua sure xpert model is a failure product, having too many drawbacks.a few of my complaint numbers are:76841294, 76781203, 76767131, 76731338, E3B5372381. It today the problem is not resolved.
Looking forward for some attention to the issue.
Ph-[protected], [protected],
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7763
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412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team