[Resolved] Asian Paints — 100% advance with No commitments | |||
I wanted to paint my house and hence visited Asian paint's Colour guidance center at Bandra West. I finalized the colour scheme. Up till now everything was fine. After a couple of days a contractor company approached us saying that they are authorised contractors of Asian paints for providing painting service. I requested them to give quotation ON Company LETTER HEAD explaining work content and Charges for the same. They gave me quotation via e mail where in company name was not mentioned. They demanded 100 % advance with out giving any guarantee of the service to be provided. I was willing to pay 70 % in advance and balance before satisfactory and timely completion of the work, which they refused. ltimately I had to paint my house by local contractors, I feel cheated. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Tejal Joshi
We are writing to you from Asian Paints Ltd. We are investigating the complaint that you have raised . Do share any details you may have on this case pertaining to -
a) When did you visit the Bandra Store and did you ask for APHS services at the store ?
b) Do you remember the name of the colour consultant you met at the store ?
b) Who was the contractor who has contacted you ?
c) Do you have his contact details ?
Please do share the information with us by sending an email to [protected]@asianpaints.com. Please do not forget to mention your contact details in the mail including your contact address and contact email/number.
You can also come to our web-site and place your complaint details at www.asianpaints.com/yourvoice
We request you to help us to investigate this issue thoroughly.
Thanking you in advance
Customer Care - Asian Paints Home Solutions.
We are writing to you from Asian Paints Ltd. We are investigating the complaint that you have raised . Do share any details you may have on this case pertaining to -
a) When did you visit the Bandra Store and did you ask for APHS services at the store ?
b) Do you remember the name of the colour consultant you met at the store ?
b) Who was the contractor who has contacted you ?
c) Do you have his contact details ?
Please do share the information with us by sending an email to [protected]@asianpaints.com. Please do not forget to mention your contact details in the mail including your contact address and contact email/number.
You can also come to our web-site and place your complaint details at www.asianpaints.com/yourvoice
We request you to help us to investigate this issue thoroughly.
Thanking you in advance
Customer Care - Asian Paints Home Solutions.
Not receiving colour book after repeated follow ups
Last 1.5 months following up with asian paints customer care for getting colour book, was promised to send soft copy immediately and hard copy in 7 to 14 working days. Yet to receive the copies after repeated follow ups.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
78%
Complaints
873
Pending
197
Resolved
620
+91 22 3981 8000
Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
View all Asian Paints contact information
Asiatic Mumbai — Poor Customer Service
Yesterday I went to Asiatic in Mumbai city. The staff there welcomes you coldly and when I went to pay the cashier shouted at me saying that there's a big line behind me and believe me there was only one lady behind me. I was there only for 15 seconds. I went to complain this to the manager he said I was wrong and accused me for no reason. He was boasting that the store is always full and busy, don't waste our time. And at that time believe me there were hardly 3 to 4 customers in the entire store including me.Thanks.
Arva