[Resolved] Asus / Netbook Eeepc1005ha — REPLACEMENT UNDER WARRANTY / REFUND

[Resolved] Asus / Netbook Eeepc1005ha — REPLACEMENT UNDER WARRANTY / REFUND

M MANISH MEHTA

DEAR SIR, I HAD PURCHASED ASUS MAKE NETBOOK MINI LAPTOP FROM STAPLES SHOP IN PHOENIX MILL COMPOUND, WORLI IN MUMBAI. ON 12-9-09 FOR RS 20999/- VIDE STAPLES CASH MEMO NO 5140. WITHIN LESS THAN A MONTH THE NETBOOK POWER-SUPPLY SOCKET DEVELOPED A DEFECT AND THE LAPTOP WAS SENT TO ASUS SERVICE CENTRE AT SAKINAKA ANDHERI FOR REPAIRS. MORE THAN 25 DAYS PASSED EVEN AFTER WHICH ASUS HAS NOT BEEN ABLE TO REPAIR THE UNIT OR REPLACE IT WITH A NEW ONE YET. AFTER MUCH FOLLOW-UP ASUS FINALLY GAVE A LETTER ON 10-12-09 TO STAPLES ASKING THEM TO REPLACE WITH A NEW NETBOOK. STAPLES SAID THEY HAD NOT RECD ANY INTIMATION FROM ASUS, ON BEING GIVEN DETAILS OF PURCHASE, (BILLS ETC), ASUS LETTER ETC, STAPLES SAYS THEY DO NOT HAVE THIS MODEL INSTOCK AND WILL NOT REFUND ANY AMOUNT FROM STAPLES. STAPLES SAYS ONLY ASUS TO GIVE NEW REPLACEMENT OR REFUND. KINDLY TAKE UP THE MATTER WITH ASUS AND HELP ME GET MY DUE REFUND BY DEMAND DRAFT FOR THE PURCHASE AMOUNT OF RS 20999/-. THOUGH THE ASUS PERSONNEL HAVE BEEN KIND AND CO-OPERATIVE I HAVE HAD TO RUN FROM PILLAR TO POST. ASUS IS NOW PROPOSING TO OFFER CREDIT FOR THE AMOUNT PAID. NETBOOK COMPUTER: TYPE IS : EEEP1005HA, NETBOOK COMPUTER SERIAL NO: JNA29B0135 'STAPLES' CASH MEMO / BILL NO: 5140 DTD 12-9-09 ASUS SERVICE COMPLAINT / RETURN MATERIAL ACKNOWLEDGEMENT NO IS: 011627 DTD 16-11-09 ASUS TO LETTER NO. TO STAPLES FOR NEW REPLACEMENT: ASE912MB001193 DTD 9-12-09. ASUS PERSON WHO RECD THE LAPTOP FOR REPAIRS: VAIBHAV BHOIR: email: [protected]@asus.com.tw Tel:[protected] ~ 40: ASUS SERVICE MANAGER: PRASHANT YADAV, email id prashant.[protected]@asus.com.tw :[protected] ASUS SENIOR MANAGER WHO SENT EMAIL TO STAPLES YUSUF MANSAWALA FOR REPELACMENT: J.K.MISHRA: [protected] STAPLES CUSTOMER RELATIONS: VIJAY:[protected] STAPLES SERVICE MANAGER: SAIZ: [protected], STAPLES MANAGER WHO REFUSED REPLACEMENT / CREDIT: YUSUF MANSAWALA:[protected] I HAVE TO RUN FROM PILLAR TO POST TO GET MY PC REPAIRED UNDER WARAANTY OR FOR REPLACEMENT & NOW FOR REFUND ! KINDLY TAKE UP THE MATTER WITH ASUS AND HELP ME GET MY DUE REFUND BY DEMAND DRAFT FOR THE PURCHASE AMOUNT OF RS 20999/-. MANISH MEHTA [protected] [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

NAHID JAWAID

from Mumbai, Maharashtra

Im also planning to buy one Asus netbook but after seeing this blog Im quite hesitant now to take Asus or not.If a company cant give best service to the customers in terms of warranty why to buy such product.Do help me in deciding.
thanx

Saikat Maity

from Chennai, Tamil Nadu

Dear All Laptop users
I had purchased a laptop of Asus EeePc1005HA and I found that my card reader slot was initially broken . Then I launched a complain and they told me that it will be replaced . 7 days left till I didn't get my laptop and now what they are saying that it can't be replaced .

So the users please be careful when you are purchasing the laptop from ASUS . They just don't made their commitments .

SO DONT PURCHASE ANY LAPTOP OF ASUS . BETTER PURCHASE SONY OR HP

vivekshuklaoam

from Lucknow, Uttar Pradesh

To,

The Manager

Asus India

Dear Sir,

I had Purchase a LCD (Asus VH1920 Serial No. 95LMIZ020051) from your local Dealer Aashirwad Infotech -Ground Floor, Alla Complex Naza Market Lalbagh Lucknow.226001 on 15/08/2009. My said LCD is Under Repair with Neoteric Service Center Lucknow. Now he is saying that it will not be repair, but it will be replaced. And for that he wants Original Invoice of Purchase. Unfortunately I have misplaced my invoice somewhere, & In the mean time that local dealer also has closed his shop permanently. So I am unable to produce invoice for purchase of my LCD. Kindly consider it & arrange to replace my LCD.

I hope you will look into this matter generously & do the needful.

Thanks

Regards

Vivek Shukla

330, Moti Nagar

Lucknow-226004

Mob: [protected], [protected]

Very Poor Service by: ASUS

Prasoon Jain

from Mumbai, Maharashtra

ASUS NOTEBOOK NOT CHARGING

MODEL X1028 SERIAL NO D9N0BC10819837D NOTEBOOK NOT CHARGING BUYED ON[protected]. ADDRESS PRASOON JAIN D-1/6 2nd floor DOORDARSHAN COLONY SHYAMLA HILLS BHOPAL 462013 BHOPAL, Madhya Pradesh, India Mobile: [protected]