Ava Merchandising — Damaged product delivered, not ready to cancel the order!!

Hi,

I would like to lodge a complaint against AVA Merchandising Company.

I own an ICICI Titanium Credit Card. Every month a pamphlet of products is sent to me along with the credit card statement. The products' promotional offer is made by AVA to the ICICI Credit Cardholders who shall be eligible for the offer upon making payments by ICICI Bank Credit Card for the purchase of products specified in the AVA Catalogue.

Allured by the description ("Made of High Quality stainless steel, Healthy serving for the family, Contemporary design, Silver touch finish") and picture of the product I had ordered (Order# IC1544) a DE’MONTE 101 pcs Dinner Set (Product Code # i013) from AVA Merchandising through my ICICI Credit Card ([protected]). I received the delivery on 1st Week of February. Unfortunately, when I opened it I saw that the Dinner Set was in damaged condition (most of the pcs cracked, few pcs tampered) and made of very poor quality steel. I called up AVA customer care for the second time and got an assurance of replacement of the product in 15 days. After 3 weeks had past, I gave them a 3rd knock and this time with a request to cancelling the order. And after that I kept them knocking by phone or e-mail, each time getting a positive assurance. But till date there has been no action taken by the AVA authority. Every month I am getting my credit card statement where I can see the EMI of Rs. 531 is charged against the product. As per their assurance the product has been kept packed so that AVA can pick up the product.

In this scenario I am left nowhere but lodging a strong complaint again AVA Merchandising Company and hoping to get back the refund at the earliest.

Could you please help me on this regard?

Thanks & Regards,
Antara
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Antara Mukherjee
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