[Resolved]  Aviva Life Insurance — Bloody Customer Care

Dear,



I want to know about a relation between a customer and you?



Reason:



At that time when you want to sell your policy.. then.. your representative words:



Sir, I’ll do all for you.

I will switch your fund automatically, when market go down, I will send statement to update you..

I’ll collect money/check from you.

Don’t worry sir, I’ll do this, I’ll do that….



After sold out your policy..



Then your representative phone has been switch off..

Call to customer care: I had no idea about representative.



About premium: “Sir you have to come here to pay, we will not provide a home pickup facility”



Convert to ECS: sorry sir.. you cant give it so early (when you reach AVIVA Branch some time)

After some time: Sorry sir, you are late. Now I can’t convert it into ECS



Ohhh….

After converting your premium in to ECS:



Your ECS will not start automatically, you have to come office.

Bill has not been presented automatically.

Premium has not been updated automatically.





So as per my understanding, taking AVIVA Life insurance is my big Mistake.