[Resolved]  Aviva Life Insurance — wrong information-& need to beg for your own policy

Address:

Pune, Maharashtra

Dear Team,

It is very surprising to see the response from Aviva Life insurance.People only follow you when u need to buy the policy or in actual words when they want to sell it to you.

Today its been 25 days when we are in actual need of our own money any their is no response from aviva also making us run from pillar to post.horrible experience with aviva life insurance.

My husband in pune has appliyed for payout of policy on 5th july and had submitted all the required documents duely checked by branch banager(Mohammad Shaikh).We have received copy also from that office.He had commited the amount posting to be done in 10 working days.

But to our surprise since monay ahd not come till 17th we called at callcenter and got to know it has got stuck in Head office and we were not been intimated abt it..We have been running pillar to post and now they say that they need the bank statements of all premimums paid or the premimum slips.

Surprisingly we have submitted the following documents at time of surrender then was it is required again..Not even branch manager had a answere.

Documents submitted
1. Copy of police fir
2.Self attested photo id proof.
3.Indeminity bond
4.cancelled cheque
5.New address proof.(change of address from ahmedabad to pune)
6.Permanent address proof aswell.

Moreover icing over the cake last week again we went to branch office pune and met Mr Mohammad Shaikh) told him the entire story ,he assured the monay shall be posted in 1week's time.


Team,Its really upseting to this all this.When we ourselves have to run everywhere for your own money during emrgency.

Need immediate actioning & spport from your end.

Regards
Abhishek Tiwary
[protected],[protected]