Axis Bank — Physically Non receipt of Rs. 500/- from ATM counter whereas amount debited in my ledger.

Address:

Aurangabad, Maharashtra

I the undersigned is having a saving account with your Aurangabad Adalat Road, SAKAR BLDG, Kranti chowk Branch with following details.

Name : Vijay DHAGE
Account No. : [protected]

I would like to highlight following.

1) On 15 th Nov, 2010 in morning i have applied for withdrawn Rs. 25000/- through ATM at the SAKAR BLDG, ADALAT ROAD Aurangabad AXIS BANK ATM counter.
Withdrawal was through DEBIT CARD NO. [protected] TIME: 9:37 AM.

2) The ATM teller had dispensed 49 notes of 500 denomination only i.e Rs. 24500/- as against the requested Rs. 25000/-. Means Rs. 500/- were less received physically from the ATM teller. Where as Bank statement is reflecting a total debit of Rs. 25000/-

4) I have confirmed the receipt of Rs. 500/- less by counting the received notes 3-4 times in the ATM cabin itself, After thet I have informed the ATM security personal Mr. Chavan who was on duty over their and requested to count the received notes. ATM Security personal also confirmed the receipt of Rs. 500/- less from the ATM.

I hope all this activity must have also been captured in the CCTV camera availble in ATM BOOTH.

5) The security personal suggested me to inform the same in the Bank. Based on which I have inform the same in BANK to Mr. Sharukh in the same Bank. He suggested me to give the writeen application for the same.

6) Based on the application given on 15th Nov-10, and after lots of follow up I have received a reply on 8th Dec, 2010 that the transaction was sucessfully and bank cannot refund Rs. 500/-. I am enclosing the scan copy of the letter received from your Bank.

7) However since I have actually recived Rs. 500/- less from ATM as against the debited amount I am giving a complaint over here.

8) I am making contineous follow up through e-mail on mail ID mentioned on Axis bank website. No one is responding the same.