[Resolved]  Axis Bank — Unreasonable charges on car loan account

M CHAITHANYA
103, Saichandra Apartments
2-2-6/10
Shivam X Roads
Hyderabad – 500044
Phone: [protected]
e-mail: [protected]@in.com


Dear Sir,

I borrowed a car loan of Rs 3, 20, 000/- from your bank on 28.04.2008 (Agreement No. AU[protected] to buy a Hyundai i10 car from Laxmi Hyundai, Himayatnagar, Hyderabad.

I issued 36 post dated cheques towards monthly installment for Rs 10, 309/- each.

The happiness of buying a new car did not last even a few days because all my efforts to get in touch either with the bank or the agent at the showroom at Himayatnagar from where I bought the car were in vain despite several efforts. Most unfortunately, the bank website does not have telephone numbers and email addresses of the officers concerned.

All my efforts to get a statement of my account through the telephone numbers I could get also went in vain.

What I do not understand is every month I get a cheque presented to my account more than once. One cheque gets honored and the other bounces and I am charged penalty. Why more than one cheque comes for collection every month, no one explains.

Whenever, I manage to speak to somebody on phone, the standard reply is they will examine the matter and get back to me, but none has clarified it till date.

I now understand that it is all a clever ploy to cheat innocent customers. First they entice us with ‘attractive’ interest rates (which are only a different interpretation of the prevailing rates) and, once we are caught in the trap, then to squeeze us with one pretext or the other.

I request the bank to explain the charges so far made on my above account and also to waive all the unreasonable charges.

Yours truly,

M Chaithanya