[Resolved] Axis Bank — Undue consolidated charges deducted without prior intimation. | |
I, Arpita Mukherjee is an account holder with Axis Bank. My Acount Number is [protected] AND Customer ID:[protected], Sheme Type is SAPPL at the MIDC Andheri Branch. I have been your customer for the past 8 months. On 30th of March 2009, a consolidated charge of Rs. 498.34 ws dudected along with a Lien amount of Rs. 3151.66. Later when Rs. 4000 was submitted on 2nd April 17, 2009, the available balance showed that the Lien Amount was also deducted. My Bank Statement does not reflect the deduction of the lien amount. Also, I was not previously intimated about the consolidated charges in any form of letter or mail. If I was intimated about the deductions I would have kept my expenditures into account and would have not worried about the deductions. I was not even informed about the charges through phone banking or sms while all other transaction details are intimated. Therefore I would request the bank to refund me the total amount of Rs. 3650 to my account. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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The transactions in the account were in line till Jun’08. However the problems started from the month of July’09, during which an amount of Rs.1000/- had been deducted under the head Consolidated charges and an amount of Rs.123/- had been debited under the head of Service tax @12.36% on Charges amounting to a total debit of Rs.1123/- on 30th of Jul’08.
I have immediately enquired the matter with the branch and they said since the said account is a Priority account, and in case of insufficient funds, such charges will be levied. In this regard this is to be noted that “ I have opened a savings account and never asked for it’s prioritization, however your bank has made my account into a Priority account by default” . Immediately I have written a letter to your bank on 22nd of August’08, requesting to credit the amount of Rs.1123/- which had been debited from my account without no fault of mine as mentioned above, for which the concerned officials at your branch have assured verbally that they will do the needful. The copy of the letter written by me and received by your branch on the above said date has been enclosed herewith for your ready ref.
To my utter dismay, I have noticed 2 more debits of the similar nature on 29.09.08 amounting to Rs.1123/- again instead of crediting the money wrongly debited from my account on 30th Jul’08. This matter also immediately I have brought to the notice of your branch, and the concerned officials have assured me that they are already processing the issue and both these credits will be given at a time. At this juncture I have requested your bank to make my account into normal savings account and I got a reply that within few days the account will become normal account since they are going to remove the priority tag for this account.
The matter remained unresolved till date and to my surprise again an amount of Rs.750/- had been deducted from my account due to the same reasons mentioned above.
I don’t understand why your bank has made my account a priority account by default and started debiting money at their whims. Also I fail to understand why your concerned officials are making false promises that the money debited will be credited back and also I fail to understand why the priority tag has not been removed from my account in spite of my several requests.