[Resolved]  Axis Bank — Poor cutomer service

Hi,

I have attached the mail below which I have been sending to the bank. I made a payment if Rs.1500 to the bank through the bank executive who came to my work place to clllect it. The Payment was not reflected on the accoutnt for the next 08 to 10 months. I several times called up the bank, but did not get any appropriate responce from their end. After 08 o 10 months I sent a mail regarding the same and then it got reflected on my account after lot of hardwork of mine.
I simply asked for an apoloy and reversal of the interest of what they charged me however I did not recievd any communication from them regarding the same.
Today, I got a call from Abhishek Kumar with he mail id 'kumar.[protected]@axisbank.com'. He was damn rude and was not professional at all, also he started abusing me with all those hindi terms. I realy wonder whether he was calling from the bank?

Request you to please see the matter for me. all the details is in the attachment below.







Hi,

This is really sad to be in relationship with Axis bank. Today the Abhishek called me up regarding the payment on the card, he was very rude and was not speaking parliamentary language at all. This is what you call customer service, believe me I can only call it as a pathetic bank with no customer service. I have made the payment of Rs1, 608 to on of your executive, just because of courtesy. Also I will lodge a complaint in consumer court. I agree the payment is now getting reflected on my account however it happened after 08 months. No apology from the bank. I am really unhappy with the services of the bank & will never recommend Axis ban to anyone.

Regards,
Rakesh Singh

[protected][protected][protected][protected]
From: Rakesh Singh
Sent: Tuesday, April 21, 2009 1:54 PM
To: 'kumar.[protected]@axisbank.com'
Subject: RE: CRCD J1067/ S 2763 / CRCD V53 Card number - [protected]




Regards,
Rakesh Singh

[protected][protected][protected][protected]
From: Rakesh Singh
Sent: Tuesday, April 21, 2009 1:47 PM
To: 'ravi.[protected]@axisbank.com'
Subject: FW: CRCD J1067/ S 2763 / CRCD V53 Card number - [protected]


FYI

Regards,
Rakesh Singh

[protected][protected][protected][protected]
From: [protected]@axisbank.com [mailto:[protected]@axisbank.com]
Sent: Saturday, April 18, 2009 1:11 PM
To: Rakesh Singh
Subject: CRCD J1067/ S 2763 / CRCD V53 Card number - [protected]


Dear Mr. Singh,

This is with reference to your complaint dated April 09, 2009 to [protected]@axisbank.com regarding your credit card outstanding.

At the outset, we apologise for the delay and inconvenience caused to you in this regards.

We have forwarded your details to the department concern to check the status of the card account. Please allow us 7 working days inorder to confirm the status of the same.

Your co-operation in the interim will be highly appreciated.

For any further clarification, we kindly request you to call us on our 24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /[protected]}.

Thanks & Regards
Customer Service Desk
Axis Bank - Credit Card Center
CRCD 06




-----"Rakesh Singh" <rakesh.[protected]@yatraonline.com> wrote: -----


To: <creditcard.[protected]@axisbank.com>, <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 04/17/2009 12:29PM
Subject: RE: S 2763 / CRCD V53 Card number - [protected]


Can I have any revert on the same.
Regards,
Rakesh Singh
Quality



[protected][protected][protected][protected]
From: Rakesh Singh
Sent: Thursday, April 09, 2009 4:27 PM
To: 'creditcard.[protected]@axisbank.com'
Cc: '[protected]@axisbank.com'
Subject: S 2763 / CRCD V53 Card number - [protected]


Hi,
This is to bring to your notice that after sending this mail I have not received any kind of communication from the bank. First of all the bank should have apologized & informed me for the reversal charges. It seems that I made a big mistake because I am suffering for the inconvenience. Yes, I stopped making payment because no one was taking the charge of the issue which was pending for the last 8 to 9 months. Still the problem is not solved however I made a payment of Rs.1500 recently. Now you people tell me I received a letter regarding the credit history, is it justified ? I do not deny to make the payment, I have to do that & will make the payment however I need justification and the resolution. Also, I do not want to speak to the credit card agencies as do not trust them after this issue. I want a revert ASAP this time and stop threatening the cust for the mistake that he has not made.
Regards,
Rakesh Singh




To: <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 01/10/2009 11:52AM
cc: "Mayank Gupta" <mayank.[protected]@yatraonline.com>, <rakesh­[protected]@yahoo.co.in>
Subject: RE: S 2763 / CRCD V53 Card number - [protected]


Hi,
The payment is now reflecting on the account and I do appreciate your efforts for the same however I am sure that you people might have charged me some amount for not paying that Rs.1500 . Please check and let me know how much was that amount and on which bill will be waived off.
Regards,
Rakesh Singh
Quality
[protected][protected][protected][protected]
From: [protected]@axisbank.com [mailto:[protected]@axisbank.com]
Sent: Tuesday, December 30, 2008 7:10 PM
To: Rakesh Singh
Subject: S 2763 / CRCD V53 Card number - [protected]


Dear Mr. Singh,
We apologize for the inconvenience caused to you.
We wish to inform you that, your request for the payment of Rs. 1, 500/- not reflecting in credit card account is under process.
We request you to allow us 05 more working days to get back to you.
Your co-operation in the interim is highly appreciated.
For any further clarification, do write to us or call on our 24-Hour Customer Services helpline[protected]/[protected] (BSNL or MTNL landlines), we will be glad to assist you.
Thanks & Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CRCD 01
-----"Rakesh Singh" <rakesh.[protected]@yatraonline.com> wrote: -----


To: <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 12/29/2008 04:29PM
cc: <[protected]@yahoo.co.in>
Subject: RE: CRCD V53 Card number - [protected]


Hi,



I have not heard anything from the you people at all.



Regards,

Rakesh Singh




[protected][protected][protected][protected]

From: [protected]@axisbank.com [mailto:[protected]@axisbank.com]
Sent: Friday, December 19, 2008 12:24 PM
To: Rakesh Singh
Subject: CRCD V53 Card number - [protected]



Dear Mr. Singh,



This is with reference to your email dated December 18, 2008 to [protected]@axisbank.com .



We wish to inform you that, we have forwarded your request to our concern department.



Kindly allow 7 working days to get back to you.



Your cooperation in the interim will be highly appreciated.



For any further clarification, do write to us or call on our 24-Hour Customer Services helpline[protected]/[protected] (BSNL or MTNL landlines), we will be glad to assist you.

Thanks & Regards
Customer Service Desk
Axis Bank - Credit Card Center

CRCD 02



-----Forwarded by CRCD/002/AXISBank on 12/19/2008 12:18PM -----

To: <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 12/18/2008 04:25PM
cc: < [protected]@yahoo.co.in >
Subject: Card number - [protected]





Hi,



This mail is regards to the inconvience faced as the payment of Rs 1500 was been made 6 months back with reff to the card number is [protected] . It still has not been updated and my card has been blocked. I have spoken to more than 30 agents on behalf of Axis Bank but it din’t help. Also find the attached scanned copy of the reciept for the same payemnt. Request you to action it ASAP.



Regards,

Rakesh Singh









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DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference