[Resolved] Axis Bank — ARRAINGMENT OF AMOUNT FROM SAVING A/C DURING A FAULTY ATM TRANSACTION | |
I K RAMESH BABU, A SAVING A/C HOLDER OF SBH SIIL COMPUS BRANCH, PALONCHA A/C No.[protected], I HAVE TRIED TO DRAW AN AMOUNT OF Rs 2000/- FROM ENRICHMENT RD, MAREDPALLY AXIS BANK ATM AT HYDERABAD ON[protected] AT 13.16 Hrs WITH ATM ID SIAC0682, CARD No.[protected], RECORD No.5061 AND RECEIVED THE TRANSACTION SLIP WITH THE MASSEGE TRANSACTION DECLINED, UNABLE TO PROCESS AND COULD NOT WITHDRAW ANY MONEY IN THIS TRANSACTION.HOWEVER MY NEXT TRANSACTION IT WAS NOTED THAT AN AMOUNT OF Rs.2000/- WAS DEDUCTED FROM MY A/C AS WITHDRAWAL VIDE ABOVE TRANSACTION. I WAS GIVEN THE COMPLIANT IN SBH SIIL COMPUS BRANCH. AT SAME COMPLAIT SENT TO THE AXIS BANK BRANCH GIVEN ADDRESS IN TRANSACTION SLIP.AFTER FEW DAYS IT WAS BACK TO ME.AS GIVEN ADDRESS IS WRONG.SO HOW TO KNOW THE AXIS BANK BRANCH. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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The Manager,
Axis Bank LTD.
SUB: Request for enquiry of lost cash amount of Rs.35, 318 from the savings bank Account No: [protected](Arpita deb).
Respected Sir,
With due respect, I would like to state that I Arpita Deb bearing the Account (No.[protected] have found that
an amount of Rs. 35, 318 has been misplaced from my account without my knowledge.The ATM card was issued to me by Silchar Branch.From past 6 years I have been studing in St.Petersburg.I completed my MBBS and came back to India on June, 2009.
Presently I am in Delhi preparing myself for MCI test.Regular transactions have been made from Delhi.On 3rd Dec, 2009 my father have deposited Rs.20, 000 in my acoount.So in order to widrew the money I inserted the ATM card and found that the amount of Rs.35, 318 was missing from my account.So, immediately I contacted the Silchar Branch Authority regarding the matter.I have sent an application from delhi to the bank authority in silchar on 4th Dec, 2009.The Application was recieved on 7th Dec, 2009.My parents have also submitted an application on 4th Dec, 2009.They went to the Bank every alternate day requesting the manager to investigate the matter but yet the problem is not solved.It has been more than 2 months that our problem is not solved.It seems that the transaction has been done by the Russian federation.So, as i am in delhi and only 1 ATM card has been issued by the bank how come the transaction can be done in Russia.When we consulted the Silchar Branch authority regarding the transaction they have handed over a bank statement for A/C No: [protected] regarding the transaction which is not the solution of the ATM dispute.Till today neither the amount have been returned in the aforsaid account nor any satisfactory reply have been given by the Bank Authority.My studies are hampered due to the loss of the amount.The Transaction shown as per statement:-
1) 1/12/2009-CASH ATM/[protected]/301109/19:24/1000.00/643.
2) 1/12/2009-CASH ATM/[protected]/301109/19:25/7500.00/643.
3) 1/12/2009-CASH ATM/[protected]/301109/19:25/7500.00/643.
4) 1/12/2009-CASH ATM/[protected]/301109/19:26/5000.00/643.
I did not make the above transactions.So, i would like to know-
a) How can such an amount be missing from my account?
b) Where is the bank security which is being promised to be given to the Account/Card holders?
I therefore earnestly request you to investigate the matter and help me in getting back the lost amount as soon as possible.Awaiting for your quick action as it will be highly appreciated.Please consider my case sympathitically and do Whatever is further needed.
Thanking you,
Your's faithfully,
Arpita deb.
Dt: 29/01/2010.
Contact no: [protected].