[Resolved] Axis Bank — Transaction charges on savings account | |
Bank has debited Rs 650 as a transaction charge on saving bank account for one quarter ending Mar 09 and Rs 295 was debited for QE Dec 08 for similar reason. I sent mails and several reminders asking for details from the bank but so far no response. When contacted over customer care phone no. [protected] yester day (23.4.09)at about 5 pm, they were irresponsible to say that we cannot verify and asked me to contact home-branch. Now the news is that Axis bank has started charging their account holders @ Rs 50 per transaction effected except through ATMs. How the bank can start charging for every transaction? Govt, on one hand encourages transctions through banking channel but here the banks have started charging @ Rs 50 per transction. This quite detrimental to the small and medium class public holding saving account in the banks. Even it appears RBI have no say in the banks charing interest or service charge on their customers. These banks after providing incentives while opening the account starts debiting charges to the account without even getting concurrence from the customers. Now the bank is saying you can close the account if not interested. People are left high and dry. Is any one to look into this ???? Ramakrishnan Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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The Manager
Grievance Cell
Axis Bank Ltd.
New Delhi
Sub : Deduction on Account of Below Limit Balance
Re: Saving Account No.[protected]
Dear Sir
I had opened above mentioned Savings Account with your Branch with a condition of Rs.2500/- minimum Quarterly Balance.
However, I was shocked to receive my recent Bank Statement wherein an amount of Rs.750/- has been deducted on account of Below Credit Limit Balance. Since I had balance above Rs.2500/- (Approx. Rs.4000/- quarterly balance being maintained), I enquired to your bank. I was surprised to know that my Quarterly Balance has been revised to Rs.5000/- minimum Quarterly Balance, without any intimation to me from your bank.
Neither I had received any written communication nor Verbal from your bank informing about revision of my limit from existing Rs.2500/- to Rs.5000/- per quarter. Further, I an amount of Rs.700/- has also been deducted on account o[censored]sage of Axis Bank ATMs more than 5 times. It is most shocking since I had used my ATM Card at Axis Bank ATMs only and not at any other Bank ATMs.
You are requested to kindly look into the above and Credit not only the aforesaid deducted charges to my account but any other charges also which have been deducted on account of above since I have suffered for no fault of mine.
Further, also kindly intimate me the current Quarterly Balance Limit which I have to maintain to operate this account. It may please be noted that failure to do the needful from your end will force me to Close the said account. I await your further advise in this regard.
Thanking you
Yours faithfully
RAJESH KUMAR
D-194, KARAMPURA,
NEW DELHI – 110 015
MOB: [protected]