[Resolved]  Axis Bank — 'AXIS RM=[protected]' Utility bill payment discrepancies

----- Forwarded by Kausik Ray/India/ESAB on 17/03/2010 13:05 -----
"IT Helpdesk" <IT.[protected]@axisbank.com>
12/03/2010 19:48
To
"Kausik.[protected]@esab.co.in" <Kausik.[protected]@esab.co.in>
cc

Subject
RE:'AXISIBRM=[protected]' Utility bill payment discrepancies






Dear Sir,

Greetings from Axis Bank.

This is with reference to your request for making bill payment on our iConnect Bill Payment platform. We regret to inform you that your bill payment for Rs. 474/- towards KOLKATA TELEPHONES dated 28.02.2010 could not be processed. This has happened because of some technical failure at our end.

The bill amount paid by you has been already reversed back to your account. We sincerely apologize for the inconvenience caused to you in this regard.

Kindly rest assured that the technical issue has been resolved and we have taken steps to ensure such issue does not recur.

Assuring you of our best attention and services at all times

Thanks & Regards,
IT HELP DESK
AXIS BANK LTD.



-----Original Message-----
From: Kausik.[protected]@esab.co.in (Kausik.[protected]@esab.co.in)
Date: Thursday, March 11, 2010 10:38 AM
To: [protected]@axisbank.com ([protected]@axisbank.com)
Subject: Utility bill payment discrepancies


Dear Sir / Madam,

Pls note that I am using the axis bank net connect facility for utility
bill payment service for last six month.

The January 2010 calcutta telephone bill payment was shown debit on
02/03/2010. and again on 09/03/2010 the Rs 474 /- credited on my a/c

Sr Date Description Debit Credit
No.

1 09/03/201 474.00
0 ICONN-REF/15789075 /02.03.10

2 02/03/201 1,000.0
0 0RELMF[protected] 0

3 02/03/201 474.00
0 ICONN/15789075/[protected]/020310/MP




Pls also note that the Bill payment service (i connect) is showing payment
has been successfully done on 28/02/2010.



(See attached file: JAN2010 bill payment.JPG)(See attached file:
JANUARY10_BILLPAY.JPG)(See attached file: calcutta tele_jan2010.JPG)







So pls let me know the following matters.

1.Why the debited Rs 474 has been credited to my a/c on 9/03/2010?

2.Why there is a discrepancies of statement in bill payment window and bank
a/c statement?



The Calcutta telephone web site is showing that the bill has not been
paid .It may discontinuity of my connection.I never come across like this
situation.



Treat this urgent and resolve the issue.



Regards




Kausik Ray
Design and Development
Industrial Gas Equipment
Esab India Limited
P 41 Taratala
Kolkata -700088
Office:[protected]
M:[protected]
Web:www.esab.com ;www.esabindia.com
[protected][protected][protected][protected]--

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<<JAN2010 bill payment.JPG>> <<JANUARY10_BILLPAY.JPG>> <<calcutta tele_jan2010.JPG>>
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