Axis Bank — Loan Foreclosure

 
5 Reviews
 Mukesh Pal
Dear Sir,
I am a customer of AXIS bank (Loan A/c No. 245010601596249 and have availed a loan of approx. Rs.1, 00, 000 from the bank in Sep'07.

Later on, I wish to foreclose my account with the Bank and wish my loan to be taken over by HDFC for which I have deposited a balance amount cheque with your bank.

However, in spite of submitting an application on 11.03.2008 and writing today i.e. 19.03.2008, the Bank is not able to close down the account and on enquiry, the reply is that it may be closed day after, or may be next week.

In today's professional world, wherein a Standard Operating Procedure has been created for almost most of the regular work, this reply is pathetic. I would like to quote a few of the verbatim of one of your employee Miss Anuradha posted at Retail Asset Centre, AXIS Bank, Dehradun:

a. I do not know when it can happen. May be tommorow. You know that under finacle, your loan has not yet been approved. (I asked why). I do not know, there is so much load on head office/central office. May be next week.

b. (Why it has not been done. Is there any debit/credit balance with my account.)I do not know.(Can you help). No, impossible. I cannot expdite it.

These are some of the examples of the verbatim. My simple query is, how much time a account should take to foreclose. Day before Yesterday, I was told that something Rs. 936/- are pending with my account. I had to rush all the way to AXIS bank to deposit the same. Why cannot at retail asset centre they can accept the cash of petty amount.

I have seen your office. Higher management should go and check once. Nobody know who is doing what. Not even the names of the employees/work assigned to them mentioned anywhere. All depends on the whims and fancies of the employees.

My suggestion is:

1. Impart training to employees that computers are meant for helping the work/individulas/customers and not for excusing the things.

2. Seating arrangement should show/indicate who is reponsible for what.

3. There is something called flexibility/decision-making. Each employee should have a bit of it.


-Mukesh Pal
mukeshpal@rediffmail.com

Complaint comments  4 Comments     Updated: Share0Tweet0Share0

Comments

I'm a stupid. I have taken Axis bank car loan which has 5% foreclosure charges. Why on the earth we need to pay penalty for giving them back their money promptly? In case we default, they will even negotiate and come for a settlement which is lesser than what we have to pay..!!

Do not take any loan from any bank that has loan pre-closure charges..!! So, don't be stupid..!!
Dear sir,
Axis Bank,

My Personal loan number PPR 045001474702
close request for date 04.10.2016 still installment deducted and not close my loan please check do the necessary action

Tejas Gandhi
Mob. +919998792279

My AC no ppr052301851161 I have paid full amount still my personal loan is not closed very very very worst please take necessary action
Axis Bank

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