[Resolved]  Axis Bank — FRAUD ONLINE TRANSFER OF 50000 INR

Sirs,

I have my TCS Salary account in Axis Bank, Saltlake City, BD - 20, Saltlake, Kolkata. On the night of 6th Oct 2008 11:55 pm, I found that my internet account (iConnect) has been hacked and two money transfers have been done of Rs 25, 000 each from my Savings account. I came to know about the transaction through SMS sent by the bank at around 11:30 PM 6th Oct 2008, and when checked, found that the money is transferred to persons unknown to me.
Rs 50, 000 had been transferred from my Axis Bank Saltlake City, Kolkata to accounts in Threeke and Phullanwala, Punjab .

I traced the beneficiary accounts from Axis Bank internet portal(iConnect), and found the following details of the fraud beneficiary accounts :
Account: [protected]
Branch: Phullanwala, Punjab
Account Name : ROHIT SHARMA S/O BHUPINDER LAL
Account Currency : INR
Account Type : SBA
Account Category : SBEZY

Account: [protected]
Branch: Threeke, Punjab
Account Name : HARJIT SINGH S/O AMARJEET SINGH
Account Currency : INR
Account Type : SBA
Account Category : SBEZY


I called up the Bank's Emergency Helpine[protected] at 1200 midnight and repeatedly requested to freeze the fraud beneficiary accounts in the Punjab, but to no avail. They asked me to wait till the morning 9am, next day, for any measure from the bank. On 7th Oct morning, I called up the beneficiary branches in Punjab and came to know that the tranfered had already been withdrawn from both the accounts.

I am strongly dissatisfied by the lack of night support for such kind of security incident happenning in the banking system and network. I also demand that if the IConnect internet portal is vurnerable to hacking and security threat, why is the IConnect portal being used and hundreds of customers' money is left exposed to online frauds.

Yours truly
Antara Ray