[Resolved] Axis Bank — Charge Deduction

Amal Kumar Mandal

from Delhi, Delhi

Address:

Murshidabad, West Bengal

Axis Bank debited Rs. 17.80 and ST Rs. 2.20 wrongly on 28.07.2012 from my a/c [protected]. First I went to my Branch at Berhampore on 04.08.2012, the bank employees are not agree to entertain about the small amount deduction. A/C Statement shows the charge due to "CONSOLIDATED CHARGE" But after sending a complaint, Axis Bank mail me that the said charge is due to "Off-us ATM Withdrawal Charge" Then I call in toll free service no[protected]. But from the opposite side of telephone request me to give him my 4 digit PIN code to verify the actual cause. I embarrassed at the system. Can any one say me what should I do?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Arshalan

from Delhi, Delhi

Fist thing first, now that we are aware we can do make free withdrawals from the other bank ATM's, subject to a maximum of five transactions per month, I will suggest you to check and verify with the mini statements or the mobile notifications you get once you withdraw cash from an ATM.

Secondly, it is pity of the bank employees that they do not entertain their customer and you should write an email to customer.[protected]@axisbank.com. They have been good, at least to me, for this matter.

Lastly, you need to provide and verify your banking credentials in order to access your account when you call the toll free helpline number, as it makes sure you are the correct and legitimate person to be provided the details about your financial details, I am sure you would not want any mix-ups with that! Just make sure you are making the call to the correct number, though.

Good Luck!