[Resolved]  Axis Bank — Charged Renewal Fee on Cancelled Credit Card

Address:

West Bengal

I was having an savings account with Axis Bank Tollygunge branch. Based on my account the bank also offered me a Credit Card. In February 2013 physically went to the bank to close my bank account and cancel my credit card. The branch employee took my credit card cancellation request and physically destroyed my credit card by cutting it into 4 pieces. They also acknowledged the receipt of my credit card application by giving me a photocopy of my application with the branch seal. When I cancelled my Credit Card there was no outstanding on my card. In May 2013 suddenly I received my Credit Card statement with Rs 112.36 outstanding as my credit card renewal fee. After which i have written to Axis Bank customer service to resolve this issue and also went to the Axis Bank Tollygunge branchon 13th May 2013. The branch employee in charge of credit card was completely reluctant in helping me and gave me the email address of yashojit.[protected]@axisbank.com. I also wrote a mail to this person on the same day to which he never responded. Today I got a mail from the bank that after adding penalty and interest due to non payment of Rs112.36 my current outstanding is Rs456.96. Now I need to take some serious action against the Axis bank Credit Card Division and the Tollygunge branch. Please help.