[Resolved]  Axis Bank — Cheating Customers

Address:

Karnataka

I have taken a personal loan on Axis Bank in 2012 and paying promptly from past two years. I'm in need of money so i went back to Axis Bank instead of HDFC and ING Vysa who are offering me with less percent compared with Axis.As i'm an existing customer to Axis i thought to have a relation with the same bank i finally opted Axis. I started my process of applying for a personal loan and Axis bank has a third party vendor who will collect and process our documents.
I ve applied for 2 lakhs of loan and they have informed me that they will process with the same interest rate what i have for my old loan which is 15.5% and with processing fee of 1.5%. Two weeks later my account is credited with just 15000/- and immediately i called customer care and they asked me to check with Axis directly and the next day i went to axis bank and checked with them. Finally they told like i have applied for top up loan of 2 lakhs so they have sanctioned that and deducted 1.8 lakhs for the existing loan which i have with them and credited 15000. the top up loan is with 17% interest rate and with 2% of processing fee. When i spoke with the sales manager they are supporting their third party team blaming me. When i'm in hurry they came to me with the required docs to sign in and it is empty. I have signed all the pages and didnt check any as it is empty. Even i asked the third party person many times to send confirmation mail regarding the intrest rate and processing fee but they didnt send the details at all.But when i asked the loan service manager they are always supporting towards third party side forgetting about customer?

Is there anyone who will apply for a loan of 15000? That too closing old loan which already paid initial 2 years of EMI? and closing loan with 15.5% intrest rate and taking 17% intrest rate? All these happens for me and now Axis bank are least bothered about the customer and most bothered about the third party vendor(may be third party vendor will be giving monthly share to them)? Trusting an Axis bank gives me good experience now :(