[Resolved]  Axis Bank — irregularity in the bank

Address:

Chennai, Tamil Nadu

respected sir,



my name is b.v.rajkamal my account no is [protected]..i went to the oldwashermnepet branch to deposit the cheque for the amount of rupees 11000 which was given by my customer named nagappa motors thier account is with axisbank(purasaiwakkam branch) i have deposited the cheque at 12.30pm(on 12.11.2010) collecting staff has told me that it well credited in your account within 30 mins and i myself waited till 2.30pm the amount was not credited in my accoount and i called to oldwashermenpet branch miss meenakshi took the call and she told me that there is some mismatch of the sign in the cheque so we have scanned the cheque and we have sent the email to the purasaiwakkam branch and after getting the confirmation only we can credit the amount she told me i said ok.and i have called to my customer and said the above thing they told me that they well call to the branch and speak regarding this ....and they called me on my phoneline at 3.30 pm and said that they have spoken with the branch manager he told that he has resolved the issuse he has sent the mail and he has also spoken with the oldwashermenpet branch manager.and after the confirmation i called again to the oldwashermenpet branch and said my customer has said the issue has been resolved that the purasaiwakkam branch they have forwarded the email and they have also spoken with ur branch manager miss meenakshi told me that still they did not got any information on ithis issue at 3.45 pm.and i waited till 5.30pm the amount still was not credited in my account and i called again to the oldwashermenpet branch and spoken with miss meenakshi that still the amount was not still credited in my account and my customer is confirming that the purasaiwakkam branch manager has sent the mail to the branch and also spoken with the branch manager at 3.30pm itself and u r saying that still u did not got any information she said in the rough voice that she cant do anything, my customer called me on the other line and said sir pls u get the name of the person so the pusaiwakkam manager can directly interact with the person on this issue........i called again to the branch no 25951100 and i have spoken with miss meenakshi madam i have spoken with my customer and they said they are asking the name so that the puraisaiwakkam branch manager can speak with u directly and she said that she cant tell her name i repeatedly ask her name so the manager can speak with u she refused and said that there is no rules that the staff has to give the name to the customer and at last when i requested again then only she said that her name is meenakshi whether it is the true or false name i am not aware and she transferrd the call to the other person she is also a women and she simply spoke with me in english and i am not that much fluent in english so i asked the person to speak in tamil,when the customer is speaking in tamil y u r speaking with me in english we are in tamilnadu so speak with me in the regional language tamil which i have known and the women told me that i cant speak with u in tamil whichever language i am interested i can speak that only and there is no rules and that i should speak in tamil and i got tensed and i said which said like this i asked u should speak tamil only when the customer is speaking in tamil as u know english u cant simply speak in english and she cut the call.......................as a tamilan i was very shocked of the behaviour o[censored]r bank employee ....and i called again to the bank 25951100 this miss meenakshi picked the call and i asked the name of the person to give the complaint she simply refused to say the name and said she well be also give the complaint against me and atlast she said u bring the challen and collect the cheque and go and cut the call........................................as being the axisbank customer u i need to hear all this things from ur employee this should not happen at any time to any customer pls take the neccsary against miss mennakshi and the other lady(if she is not interested in speaking in tamil and working in tamilnadu and change her to some other country where the customer speak english so she can atleast work for the customers.............................pls take the nessesary action as soon as possible ......regarding this issue i am also planning to place complaint in reserve bank and in the consumer court,i[censored] have and doubt on this issue pls free to call me in my mobile no [protected],[protected]
note:after 6 pm only cheque got cleared




thanku,

B.V.RAJKAMAL