Axis Bank — cold response to the customer

Address:

Darjeeling, West Bengal

I have been a customer of the Axis Bank,sevoke road branch Siliguri for almost 7 years.
My offiice is 30 kms from the bank..when ever i call to the bank for any help regarding account balance or something else they never take calls and sometimes even after picking up the phone they ask us to wait and they dont come to resopond again.
Atlast waiting and waiting we have to cut the phone line.
This is something really not expected from such a reputated bank..
Its not possible to physically go to the bank for small informations.
As a customer i am really not satisfied from the response of the bank.
If this issue is not solved then i might even change my bank.
Customer service is really poor.