[Resolved] Axis Bank Credit Card — Poor attitude and service

[Resolved] Axis Bank Credit Card — Poor attitude and service

A Abraham Mathew from Thiruvananthapuram, Kerala

Being an Axis Bank customer I decided to be loyal to them when I had a requirement for a Credit Card. I applied in February 2007 and after 8 months I received a letter from them citing inability. I don't understand why anybody needs 8 months to decide the fate of an application. I wrote to their MD and I received a lot of emails from their Mumbai office. From these mails and their internal correspondences appended therein I could gather that one Mr. Paul A. Varghese there seems to be under the impression that he is doling out some sort of a favour by allotting cards. When I applied for this card three of my colleagues applied with a rival bank and all of them received their card in less than 2 months. It is not worth trying to be loyal to a bank full of scums like Varghese. So I made a call to the aforesaid rival bank. Immediately they deputed a person to collect relevant documents and after courteous verifiation calls from their different offices I have been allotted a Card in less than 45 days. Compare that with 8 months ! My advise, deal with people who know their business. Let the novices continue re-inventing the wheel. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Sharat Kumar

from Allahabad, Uttar Pradesh

I had applied for a Platinum Card, which delivered to me promptly today. The Card No is [protected]. After signing at the back of the card, as was required, I went out for lunch. When I paid my bill through this credit card, I was advised by the restaurant that the credit card was non functional despite several tries by them. At this, I contacted the Axis Bank Branch ( K-12, Green Park Main New Delhi ) who had processed my application and with whom I hold 2 Priority accounts. The staff at this branch noted down the credit card no. and promised to get back to me within 15 minutes. When nothing happened for half an hour, I called up a senior official, Mr Saurabh Tripathi, who sits in the same branch and also looks after my Wealth account. Even this did not generate any response for an hour.

As the working hours were over by then, I noticed that the back of the Credit Card had two numbers for 24 hour Customer Service. I called the first of these numbers[protected] times from my mobile as well as a land line. Each time the response was : THIS NO DOES NOT EXIST. When I called the other number ( [protected] ), the auto response asked for the Card no. and then kept demanding for a tele-pin no which had not been supplied to me at all, and there was no way that this position could be conveyed to any one!!

As a long standing customer of Axis Bank I am really alarmed at the above situation and would be grateful if the matter be examined in detail and intimated to me at the earliest. My mobile no is [protected].

Yours sincerely

Sharat Kumar