| Address: | Chennai, Tamil Nadu |
Hi,
I took a personal loan from axis bank before two months and the loan a/c no is PPR[protected]. Based on the personal loan, a zero balance account (a/c no : 91301xx[protected] was created for me. The account got activated before a month and it was notified by the person in axis bank that from second emi the amount will be getting debited from that zero balance account instead of my ecs cheques.
The EMI pay by date for me is 5th of every month and the emi amount is 3975/-. The axis bank personnel called me by 3rd Sep 2013 and informed me that the emi will be debited only from the Zero balance account created. So on 4th Sep 2013, I credited the zero balance account with a sum of 4000/- for the emi amount.
As soon as I credited the amount, there was a debit of 169/- rs from the zero balance account which was not notified to me. No one from the axis bank informed me that there will be debit card charges and how much the charge will be. Without any notification the bank debited the debit card charge from my account which made a shortage for personal loan amount.
The EMI got bounced since there was a shortage of 144/- rs in the account. When I logged in personal banking it was showing me that a lien amount of 3975 in the account. By 15th of Sept, I had a call from axis bank loan dept stating the EMI got bounced and they asked me to credit the amount along with a penalty of 560 rs which is a total of 4535/- and once credited it will be automatically taken from the account. I credit the amount into the zero balance account but till 20th there was no debit for emi in my account. I called the customer care and by that time they said I have to manually pay the emi amount by visiting the Axis bank Asset center. So I did that as mentioned by them with the penalty.
Now, I was trying to transfer one of my loan to HDFC bank and it got rejected mentioning there was a EMI bounce in CIBIL for me.
Due to the Axis Bank mistake, I am suffering from CIBIL problem. If there was a notification provided to me when the time of applying loan or opening the zero balance account regarding the Debit card charges, I would have made the required charges available in the account. Since there was no notification, how the customer will know about these. If its a normal SB account we will be holding some money in it. Since its a Zero balance account, there is no rule that we need to have money always in that account and also they did not mention anything about the debit card charges too.
Because of Axis Bank mistake, I have paid a penalty of 560 rs for EMI bounce and now facing CIBIL problem. I need a proper explantion from Axis bank over this issue and I also require axis bank to clear out my CIBIL problem. Till now I have not had any EMI bounce in any of the personal loans I have currently.
Looking out for your response.
Regards,
Karthik Venkatraman
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