[Resolved] Axis Bank Limited — Denied to replace debit card.

anjan kajal

from Kolkata, West Bengal

Address:

Howrah, West Bengal

Sir, I Anjan Kajal s/b account holder of axis bank limited, RAM RAJATOLA BRANCH at HAWRAH. Few days before axis bank issued me a new debit cum visa card with there allotted pin number, but after received my debit card I went to nearest ATM branch of Axis bank.& I change my pin & display showing that pin no. has been changed but when I try to withdraw money my own pin no. not working instead of that BANK ALLOTTED pin number is working. I tried to change my pin number several time from several branch but result is same. I already lodge a complain to my branch as well as customer care, they told me that they can issued another card but i have to pay for that. Complain no. of customer care- AS70191975.& complain submitted at branch dated- 04/9/2013. Hope you will give me advice what should i do. With regards Anjan kajal Ramrajatola howrah Account no.-[protected] Mobile[protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

ashim70

from medinipur, West Bengal

DON’T RESPONSE ANY MOBILE CALL IN THE NAME OF CUSTOMER CARE. BECAUSE THERE IS SO MANY FRAUD PEOPLE WHO CALL U IN THE NAME OF CUSTOMER CARE & AFTER TAKEN YOUR ALL DETAIL LIKE ATM DEBIT CARD NO. AS WELL AS PIN NO. THEN THEY WITHDRAW MONEY FROM YOUR ACCOUNT WITHOUT YOUR KNOWLEDGE. SO BE CARE FULL. IF POSSIBLE GO & MEET YOUR BRANCH MANAGER OR CALL CUSTOMER CARE TOLL FREE NO. WITH REGISTERED MOBILE NO. DON’T RESPONSE ANY MAIL ALSO. SO BE CAREFUL.