Axis Bank Limited — Purge off Credit card Reward points

Address:

North East Delhi, Delhi

Dear Concern,

This is regarding the purge off my AXIS bank Life Time Free Gold Credit Card No [protected] Reward Points.

On 23rd Sept'11 I called to customer care regarding my credit card reward point, at that time there are 9415 reward points,From Sept'11 as on date due to some reasons I was not able to use my card.
On dated 10 July'12 when I called to customer care regarding my points, as per Miss Rinku & Mr Arun all my points are purge off due to non usages of card since last 6 months,which is not a valid reason to purge off my reward points due to following reasons :

- My card is a life time free card, so the same is not applicable that due to non usage of card my points are purged off.
- Secondly, Neither Verbal nor written Communicated send to me regarding the same earlier, &
- Finally,the same is not written anywhere at Bank Site in Credit card / reward points Terms & Condition. (As per Bank Terms and Conditions - PlusPoints Rewards Program the reward points will only lapse if customer closed his card, but my card is currently active.)

Bank is not able to revert with proper reply & not reversed my reward points till date............

Regards,

Neeraj Gupta