Axis Bank Magnet Mall Loyalty Card — Interest on payment Cheque lost by Bank

Dear all,

Please go thru my below mail send to Axis Bank, but there is no solution or reply, I m just receiving Bill with interest keep on increasing. Not a single person from the Bank is responding or reverting with the solution.

Thanks & regards,
Anuruddh Wadgaonkar.

From: "Anuruddh Wadgaonkar" <anuruddh.[protected]@nilimaroadlines.com>
To: <customer.[protected]@axisbank.com>
Subject: Issue of Magnet Loyality Card

To All concern,

I undersigned holding below mentioned card of your Bank been receiving Bill from your Bank for payment which I have already done to you.

I have done purchase against the card in Magnet Mall twice in Jan-08 & Feb-08, for which I received Bill for my Jan-08 purchase & done payment thru cheque at Magnet Mall drop box.

When I did not received bill for the Feb-8 purchase I started calling you customercare for Bill, which was not send to me. After lot of follow-up came to know from your C/s that their systems are

down & hence they are unable to send the Bills & also came to know that my payment cheque for Jan-08 Bill has bounce due to insufficient cash in my account. When I have checked with my

Bank they said they have not received the cheque for clearance in the Bank. When I informed that this cheque has not came in my bank for clearance they said they will check & update the exact

reason, but I did not got any reply. I kept in touch with your C/s Miss Prachi & Neha on Phone no. 40403636 but did not got any respond about the cheque neither of the Bill. Lastly I deposited

fresh cheque with the Old Jan-08 Bill amount & Feb purchase bill amount at Dadar Axis Bank. Same was inform to your than C/s Manager on the above phone no. Miss Mansi regarding the

entire issue, she apologized has there was some work in their office hence were unable to send the Bills & said they will take care of the issue after their system will be back in operation. After this

incident I stop using your card for purchase at Magnet Mall.Later for few month I did not received any bills but again I started getting bill with interest amount for late payment of Jan-08 bill. I

ignored those bills stating that the system will be updated and I will not received such Bills again, but the bills kept on coming with Interest going up & also started receiving calls for Payment in

our absent at my resident. When the last bill was refuse and return back, we agains received a call from your customercare & was inform if there is any issue than have to visit your branch at

Apsara Theater & meet Mr. Samir Bhagat & settle the issue personally. When we visited the branch on 16th March 09 Mr. Samir was not in the branch & is assistant Mr. Vijay Mate (Mobile no.

[protected]) attended us & noted all the details said he will explain the issue to Mr. Samir & revert back to us & henceforth we don't have to call anyone. Mr. Vijay called up in the evening again

saying that we have to call C/s for this query, When I called C/s on Phone no. 25260501 provide by Mr. Vijay, whenever I called was attended by different people given them all the details of the

issue they ask me to hold has they will check & get back, but after sometime the phone line used to get disconnect, I spoke with 5 different people given him same details again & again, but the

same thing kept on happening the c/s person taking details & asking me to hold & the line getting disconnected. I again called Mr. Vijay & told him the same he said he will send mail regarding

this issue to C/s & will revert when they will get any feedback. Yesterday when I called him again he said they have not received any revert from C/s or else I can talk to Mr. Samir on the same.

Than I call Mr. Samir (Mobile[protected] he said I this issue is not under is control I have to call c/s & get the issue shorted I took you mail Id from him hoping that some body will ready &

attend my issue.

Jan-08 cheque no. 027684 of Rs.1442/-
Magnet Loyality Card No. [protected]

Awaiting for prompt respond from your side.

Thanks & regards,
Anuruddh Wadgaonkar