Axis Bank — Delay in sanctioning mortgage loan

Address:

Chennai, Tamil Nadu

Respected Sir / Madam,

My name is P.K.Seshadri Iyyappa residing at east tambaram, selaiyur and it is pertaining to a mortgage loan applied in the name of S.Srividhya to Axis bank at pallavaram branch.

The bank advertisement details in the net shows it will be a hassle free loan, door step service etc. We have been told that the whole process will take around 15 days. but it has been more than two months and till now no response from the bank officials. This is actually after submitting all the relevant documents in time which are required.

The staff ( may be the group which dealt our case) seem to be very casual on their approach not ensuring their responsibilities of intimating the customer regarding the status of the loan. Atleast they can answer the phones which are made to them but in vain.

when i approached the branch two weeks ago an ASM took over my case and ensured the relevant action will be taken within 7 working days. Its been more than 15 days since then and again the same old story, NO RESPONSE.

When i called up their AVP ( i think Assistant Vice President) he is not aware of the issue totally. He also assured me that he will respond to this but again the same story.

Moreover it is clearly given in their rules and regulations that they need to respond to the customer not later than one month regarding the subject matter whether it is positive or negative.

Since the requirement of money is more essential to me as we are stuck up with finishing a construction. It gives me enormous pressure and disturbing my peace.

Now in this scenario you please suggest me what are all the possibilities or actions can be taken against those officials who are negligent, irresponsible.

Expecting your early reply

seshadri
[protected]@yahoo.com