[Resolved]  Axis Bank — PENDING CLOSURE ACCOUNT

Address:

West Delhi, Delhi

Name: Deepika Ahuja

I had a savings account (A/C no. - [protected]) in Axis Bank(Moti Nagar Branch,New Delhi) I applied for its closure on 10,march,2012 . They made me fill a form for the same . At that time,I had Rs.5085.50 in my account . I withdrew Rs5000 from ATM and she asked me to make "a self pay cheque" to withdraw rest Rs85 . They asked for my cheque book and my Debit card . I submitted both on the same day . The clerk who was handling my account closure tore my cheque book in front of me and threw it in the dustbin . My ATM was blocked on the same day . She assured me that my account has been closed . I asked them for a receipt for the same . She again showed conformity and said that all the formalities have been done from my side and my job is over . They didn't give me any receipt for the closure . I was still getting messages (promotional or discount schemes) from Axis bank on my mobile number . I went there and asked if my account has been closed . The Operation's head assured me that there is no connection with the messages as the number is in database so I will still be getting messages even if my account is closed . Then,on 19,September,2012 , my cousin brother who was unaware of the fact that my account has been closed deposited Rs.2000 in my account accordingly which was closed and invalid . When he informed me about the same, I went to the bank and asked how can anybody deposit money in a closed account . They totally changed their statement and told me that my account is still open without my knowledge . I asked the reason , they told me your account had a balance of "50 paise " so it couldn't get closed and accordingly "quarterly low balance penalty" has been applied 'THRICE' to my account and it has Rs.2250 "in negative" . That Rs2000 has been deducted from my account . They didn't inform me that my account couldn't get closed and I was unaware of the fact that I need to withdraw "50 paise" for my account closure,they did not guided me for any procedure regarding that . They didn't inform me anything about this not only on that time but also later on . Rather they gave me a very false assurance twice . Now, they are not refunding me that Rs.2000 amount and blaming me for not withdrawing that 50 paisa .

Thank you
Deepika Ahuja
Mobile no. ([protected])