Axis Bank, Punjabi Bagh, Delhi — poor service to senior citizen

Address:

Delhi

I am a saving bank PRIME A/C holder, senior citizen card holder of AXIS bank having my pension A/c . my a/c no. is [protected] . I visisited twice to punjabi bagh branch in last 3 months, but could not get my pass book updated for their server down . Money could not be drawn on 1/9/10 at 10.15 AM as the server is down . NO monthly statements are being sent to Prime A/c HOLDERS till date. What is the use of giving SENIOR CITIZEN CARD , IF bank can not provide services ? There is no care of customer delight , whenever servers are down. Are the bank employees not suppose to take care of A/c Holders during these hours or sit comfortably in their air conditioned office seats ? v.k.chopra