[Resolved] Axis Bank / USD Travel Card — 24 Hrs. Customer Care Service not helpful | |||
Name - Jaganmoy Roy Referance - Axis Bank " USD TRAVEL CARD" Card No. 421327xxxxxx2090 The above card was issued to me by Thomas Cook Chennai on 31/03/11 - Last evening on 02/04/11, I received a message on my mobile that The money is transferred to my account, and I may check the money on line - to verify - I did go to the bank this morning to verify - but my account was showing Nil. As I am staying in Companey's guest house and the internet facility is out of order since last evening - So this morning I called up[protected]as indicated in the card) And spoke to Avinash - he tried to transfer my line - but in vein I held on for 20 Minutes - but no one came on the line and I had to pay heavily for the stupid music which was being played. I am travelling abroad this evening and I am not yet sure if my money is transferred - This is Third rate service. Regards, Jaganmoy Roy - [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Axis Bank is worst, I faced a similar situation, at first the customer care operator Krishan put me on hold for 25 mins (I required resolution so kept holding and was listening to that stupid music). When he returned he had no convincing answer as to why I could not access funds on my card, I asked for supervisor and that tokk anothe 5 minutes and then supervisor had to check something and put me on hold again and never came back. I kept holding for about 40 mins. finally when my phone battery died and line got disconnected. I did not attempt to call back them again. Whereas I am sure that they are bunch of and neither I nor anyone from my company is going to use Axis Bank or Thomas Cooks products. I've already sent a complain to my corporate Travel desk teams head and asked for the contracts cancellation with Thomas Cokk for such pathetic service.
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