Axis Bank — Wrong Charges

Address:

Indore, Madhya Pradesh

Dear Sir,

This is in reference to complaint against my Axis Bank Current Account no. [protected] and negligent behaviour shown by Axis Bank executives.

It is with great disappointment i am forced to writing this mail to you after enjoying a healthy relationship with all banks and financial institutions, i am dealing with, except Axis Bank, Indore. My family, including my parents, hold wealth account with Axis Bank but unfortunately we are ending up withdrawing all our FDs, saving and current account with Axis.

Even after my continuous telephonic calls and reminders to Axis Bank, yet..... i am standing still without any clue from Axis Bank on my issue.

To brief you, my issue with Axis bank is as under;

This account was offered to me in the month of December 2011. While opening the account I was told that the account is one of the best in its category with minimum balance to be maintained of Rs.20,000/- and cash deposit limit of Rs. 20,00,000/-.

During the course of my day to day business transactions I found that my account is being charged under the category "consolidated charges". When I made complain to my branch I was told that due to some technical error these charges are levied on my account and will be reversed soon. Unfortunately, no reversal was done...

Again, my account was charged and on my complain some partial reversal was done and I was confirmed that remaining amount will be reversed soon and I will face no such problem in future. Also, I was given a form to be signed saying my account is not linked to my saving wealth account and by signing this form I will get benefits of all my wealth account and it will form some tree... of wealth account.

Even after doing all the efforts and a rigorous follow up there is no solution to my problem and again on 28th January 2013 my account is debited by Rs. 2280/- as charges.

Total amount of RS.9657.42/- has been wrongly charged to me till date.

I request you to look into the matter and help me in reversing charges levied on my account. As it is now close to one year that my complain is pending without any resolution, I am forced to take the matter under the court of law.

Hope to hear from your office soon.

Regards,

Priyamvada S. Agnihotri
Mobile: +91-[protected] / 853