Axis Bank — Wrongly receiving bank statements when I am not a customer of this bank

sandeshkamble

Address:

Mumbai City, Maharashtra

Hi,
This is with reference number 4972935 which I received from Axis bank for the complaint made. I have given so many complaints even by calling the customer care regarding this matter.
I don't have any account with Axis bank and I still receive bank statements of another person. I am getting annoyed by these monthly mails from Axis bank which I should have not received at first place.
I had mentioned them clearly so many times over phone and via email too that the person who is supposed to receive these email is different than me and he might have wrongly given my email id. So I also requested to contact that person and either ask him to change email id or you change on his behalf after confirming new email address from him. I have given reference number to this but nobody is following further on this case.
In my last email I also mentioned that I will go to ombudsman in this regard if they don't take any steps in this regard. But then also I did not hear anything from AXIS Bank either via email or over phone.
This was is to mention that as Axis Bank has failed to resolve this issue; I had already provided the last 4 digit of the account number of the customer whose statement I am receiving and full name of that customer. In spite of this information they failed to find the customer in their database; this really shows either poor knowledge or poor system they have in house.

I hope this will get resolved sooner than later somehow

Regards,
Sandesh Kamble

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Comments

Surajit Das

from Srinagar, Jammu and Kashmir

Axis Bank Ltd — Resolve the matter

I would like to mention that my matter has been resolved with Axis Bank Ltd., with reference to my earlier posting dated[protected], A/C No. [protected].

sreeram612

from Chennai, Tamil Nadu

Axis Bank — Statement not received

Dear Sir, I hold a Axis credit card and a prompt payer before my due dates. But during the period of June i have not received the statement and so i have emailed them at the end of the month for the same. Later in the next statement they have added the LPC and surcharges. I have called customer care and explained the issue with ref#5410585. Again no use, in the next statement i got more charges to pay which i refused as its not my fault. I mailed them back and asked for proof, they have provided an invalid signature and stated 'the security' has signed in the statement POD. We have no security by the name they have provided in our residence. Even i told them to cross check the signature from my previous POD's. I have been tortured by their phone calls and their letters to me for this case in numerous occasions.

I have escalated the issue in emails provided in their site, no use. All my emails were responded after 20 days or 1 month, few of them not got reverts.

I want to close this matter and eager to know if some one is from AXIS is really hearing hearing our complaints or not? Please help in resolving the case.