[Resolved]  B. E. S. T. Undertaking — BEST Bus do not stop on bus stop

BEST — Bus not stopping at bus stops

Yesterday ( 9th JAn 2009), I was waiting at Ghatkopar Depot bus top to go to Hiranandani Powai . There are 3 buses from here ( 382, 524, 489)...but after waiting for 30 minutes ( 6:50 p.m to 7:20 p.m) ...one 489 arrived and I boarded the bus..the bus then direcltly stopped at Shreyas and then at Vikroli Depot and at Vikroli station ...and then at IIT market ...and the when I was suppposed to get down at Hiranandani the bus did not stop there and it stoppped few meters away...
My question is ...who has given the condcutor and the driver the right to skip stops ???
Are we fools to keep on waiting at the stop and the buses not stopping ...and the frequency is so bad...
And there are no inspectors at the bus stops...
And that too on this day there was auto strike so roads were empty ...so no question of delays...

I am born and brought up in Mumbai and I would say that BEST services in some routes are deteriorating !!!It is really Sad.

My suggestions are as follows:-
1.The board "only 22 standees" should be removed...if there is crowd in the bus it is the discretion of the passengers whether or not to get in.
2. The buses ought to halt in all the stops...this needs to be ensured...
3. Frequency of the buses should be monitored...and in this case of the 3 buses ( 489, 524 and 382)...only one bus arrived that too after 30 minutes.

IF THIS IS THE CASE SLOWLY PEOPLE WOULD START AVOIDING BEST BUSES AND START USING AUTOS / TAXIS AND OTHER MEANS...AND THEN EVERYBODY WOULD START FORCING OTHER BUS SERVICES TO BE IN EFFECT IN MUMBAI!!!

BUS-28B — Bus did not stop at Bus stop

This is the problem with the 28B bus (Egmore to Ennore) on 12-07-09.I dont remember the bus no:
I got into the bus from Central Station and took ticket for Periyar Nagar Bus stop which is one stop prior to Thrivotriyur(ajax) bus stop.
When the bus conductor issued Ticket to me, i was not priorly informed that the bus will not stop at Periyar Nagar Junction.
All the 28 and 28B buses stops there.
But this bus on the day did not stop there and when i asked the reason with the conductor, he gave me a wague and unacceptable answer to me which was quite disguisting.
He told me that this bus will not stop there. When i asked him why was this not informed to me at the time he issued ticket to me, he blowed up his whistle and instructed the driver to stop the bus. But the cruel and barbarian driver did not stop the bus and i had to get down at AJAX.
I would reallywant take this complaint forward to any level to avoid the poor people suffer like this.

Sir,
Today(28th July., 2009) at around 8.45pm I was waiting at Borivli stn. bus stop for bus route no. 244 towards Charkop. One bus arrived on the stop, but the driver did not halt the bus on the stop for sufficient time allowing everyone in the queue to board the bus inspite fo the fact that the conducter had not given a bell to go. Also the bus was not at all full. Finally we had to make a noise and bang the entrance to make the bus stop. The bus no. is MH-01 LA - 5731. When I spoke to the conducter he said that the driver is not following the protocol of starting and stopping the bus as per his instructions. A few of the passengers also supported the conducters' words. While alighting the bus, I saw the driver. He had a black beard.

As is gets late it becomes very necessary to reach home as early as possible, especially for working ladies like us. But this kind of irresponsible act on part of the best employees, is definitely the main reason for the poor name of the Best service. I hope that this message is taken seriously and a suitable action is taken.
If a suitable action is taken, It will also bestow my hope this so called forum of yours.

Shilpa S. Raut

BEST — Not stopping at at stops

I have started taking new air conditioned bus A 707 from borivali to Juhu circle.I take the 10.15 bus from Korakendra borivali. However today i.e 2nd dec'09 i missed 10.15 bus and waited for half and hour for the next 10.45 bus (Bus Number MH04A
P003 and Conduct Batch Number 79304). To my shock the bus came and driver didnt stop at the bus stop.

I took auto till next two stops and caught the bus near MG Road Link road junction at Kandivali.when asked the driver "why didnt you stop", He tells me that i didnt any one. Is this the answer??? Isnt it mandatory for them to stop? ANyone boards or not is secondary.
I told him i will compliant about this and he goes haan karo complaint.
I mean do they care about anything? And the way he was driving the bus so rashly.I think they deserve to drive the Normal BEST Bus only.
Waiting for your revert on this as to what action was taken against this.

Hi,

I srongly agree with his complaint and this is 100 percent true and Attitude and behaviour of BEST drivers and conductors are not uptomark.

whereas NMMT are providing very good services in mumbai ( eg NMMT AC bus 123 and 105) and behaviour and attitude are better than BEST drivers and conductors, therefore they are getting huge response in past two months.


I request that BEST authorities, should take action to provide good services for passangers.

Otherwise they will be looser in future.

Regards,
Satish

BEST buses, mumbai — NOT STOPPING AT SCHEDULED STOPS

Dr Sir,

It is very sad to inform you that BEST best service is becoming a DAILY PROBLEM to us. During the peak hours they does not stop in it's stoppages, even if the busses are not so crowded. You better know the gap between two busses of same number. If we tell them to stop, they start argue with us and say, THE COMPLAINT NUMBER (THAT YOU PASTE IN EVERY BUSES) ARE FOR MOSTLY ENGAGED , IT DOES NOT WORK. The drivers are harassing us like this. Sometimes they stop at the middle of the road and tell passengers to get down, which is very risky and accident prone. Please do something for the sake of AAM PUBLIC. REMEMBER, YOU COME TO HELP US. PLEASE TAKE SOME STEPS IMMEDIATELY BEFORE ITS TOO LATE LIKE DELHI BLUE LINES.


Thanking you
A SUFFEROR
MUMBAIKAR

B.E.S.T — Best Bus not stopping at stops

The BEST bus C-60(to Deonar depot) does not stops at the IIT market stop.This incident has happened to me for the third time.Could you please take some action against such rude behavior of the drivers.

BEST Bus — BUS NOT STOP AT BUS STATION

BUS NO 701 MIRAROAD TO KANDIVALI STATION BUS NOT STOP AT BORIVALI BUS PHATAK STOP (BUS NO.MH01h9369)

Buses — no stoppage

dear sir
i am a student of M.B.A.I TRAVEL DAILY FROM HAPUR TO NOIDA.I FACE SO MUCH DIFFICULTY DUE TO THE SERVICE OF THESE ROADWAYS BUSES.FIRSTLY BUSES DONT COME ACCORDING TO SCHEDULED TIME AND THEN DRIVER DOES NOT STOP THE BUSES ON ALLOCATED STOPS.AFTER WAITING FOR 1 HR A SINGLE BUS COMES AND THAT TO DOES NOT STOP.REALY PATHTIC CONDITION. PLZ DO THE NEEDFULLY ASAP.



REGARDS
SHUBHANI