B. E. S. T. Undertaking — Front Door Entry

I hav da same complaint as to why is der no proper implementation of rule equally to all. Today da bus driver didnot allow me do board da bus from d front door but he allowed some gents to enter from front door. When asked the driver told dat pass holders are allowed to enter from the front. i just want to know the rule for entry from front door. Arent the rules same for all

SUB: Rude behaviour of BEST bus driver

Dear Sir,
This is for your kind notice regarding behaviour of BEST bus employees. I am a frequent BEST bus commuter and always had high regard for the efficiency of your bus services. However, I recently had a bad experience while travelling in a BEST bus where I was shocked at the rude behaviour of the driver towards me. This is in reference to BEST Bus No: 362 that goes to Kurla Station (E) via Chembur; Time: 8:10 A.M.
While nearing the bus stop, I was getting ready near the front exit of the bus when the driver started behaving rudely. He kept on making rude verbal abuses without making it clear what was wrong. I alighted at the bus stop and the driver was still being rude. One must understand that in a metropolitan city like Mumbai people from different parts of the country will be residing and may not understand and/or take too kindly to many such verbal abuses.
I sincerely request you to consider such incidents as serious and take neccessary action so that commuters are not harrassed while travelling by BEST buses. I do recommend your employees(especially drivers) anger management and disciplinary classes to check their rude behaviour (if any).I would also like to suggest that all BEST buses should give sufficient time for the commuters to alight the bus before starting off. Jumping into the bus while at the bus stop is not a practical option for older people and ladies. Thanking you in anticipation,

Yours faithfully,
Sandeep,
A concerned BEST bus commuter

I travel from Chembur to Kurla daily from past several years [Route no.361 and 367 sometimes 431].

Today, as there was crowd at back door; illiterate people and some cheap commuters were getting in; some women decided to get in by front door. Even I wanted to board the bus from front door, when conductor stopped me. He was using abusive language and forgot that he was talking to woman. Even driver supported him. I alighted and went to back door, when driver started the bus. Somehow, I managed to catch the bus.

When alighting at kurla, i told driver that because there was very cheap crowd behind, we wanted to get in safely by front door, you should understand genuine problem. He said, just get down & get going. This was very insulting. Conductor came running from back door. He was literally shouting at me with abusive language. I alighted the bus; I was shocked so much that I did not note the bus no. also.

Can BEST authorities take a note of this issue? Why rules cant be changed? BEST have started daily pass system inspired from Bangalore transport. Why can’t they follow them again in this matter? In Bangalore, all girls/women are allowed to get in by front door despite of starting point or in-between halts.

I completely agree i think Lady commuters should be allowed to alight from the front door I am sure all the men will disagree but its because of some few men only there is a problem how do u expect the females to get in when mostly all the men are hanging near the rear door.