[Resolved] Bag It Today — Refund of holiday voucher | |||
Hi, I had purchased an online Holiday voucher from Bag It Today worth Rs 7000/- On receiving the voucher I realized that it was a fraud as the booking conditions were completely different from what was explained to me by the sales person because of which I had bought it. I was also promised a Reebok wrist watch and UCB Hand Bag but none of this was fulfilled by the company. Hence I returned the holiday voucher (Order Id :[protected]) to them which is already delivered to them on the 18th May 2011 through firstflight courier consignment no B51796180 which can be tracked on www.firstflight.net on the address which was provided to me by their customer service executive. Now these people are not even responding to my last email for refunding my money. Below is the complete chains of emails which I have sent to Bag It Today. I am seeing hundred of complains on the internet against Bag It Today and don't understand that despite of which how the company is still allowed to openly cheat people. I need your help in getting my refund and to ensure that Bag It Today does not cheat people anymore. Please help with the procedure to file an official consumer / criminal court complain also. Regards, Harshang Shah Booking ID:[protected] Order Id :[protected] Tel: [protected] ----Original Message----- From: Harshang Shah [mailto:harshang.[protected]@gmail.com] Sent: Saturday, May 14, 2011 6:25 PM To: customercare Subject: Refund of booking id is:[protected] Order Id Is:-[protected] Hi, This is with reference to the holiday voucher which I had purchased on 11th April 2011 on the basis of the phone call from your sales agent. My Holiday voucher booking id is:[protected] Order Id Is:-[protected]. I would like to claim refund for the same as the conditions which were explained to me regarding the holiday booking and gift o[censored]CB Bag & Reebok watch are completely false as committed by your sales agent against the applicable conditions after receiving the voucher. I am returning you the voucher by courier in the same condition as it was sent to me. Request you to refund the amount of 7000/- ASAP otherwise I will file a complaint in the consumer court of a fraud and you will have to bear the consequences of the same. Please do the needful and oblige. Sincerely Yours, Harshang Shah [protected] On May 15, 2011, at 5:40 PM, "Response (BagItToday)" <[protected]@bagittoday.com> wrote: Dear Mr. Shah, This is with reference to your e-mail. Please accept our sincere apologies for the inconvenience caused to you. We would like to inform you that once we shall receive the order return by you we shall refund soon. Please feel free for any other assistance. Assuring you of best possible service always. Regards, Swatantra Jha Executive customer service Bagittoday Please quote your Order ID- [protected] for further future correspondance. Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on 0120- 4112424. ________________________________ From: Harshang.shah [mailto:harshang.[protected]@gmail.com] Sent: Thursday, May 19, 2011 6:56 PM To: response (BagItToday) Subject: Re: order id- [protected] Mr Swatantra, My order was delivered to you through first flight courier on the 18th may 2011 at 16:30. Consignment number: B51796180 Request you to reply by when the refund will be credited. Otherwise I will have to file a complaint in the consumer court & criminal court of a fraud and you will have to bear the consequences of the same Sincerely Yours Harshang Shah [protected] On Sat, May 21, 2011 at 1:35 PM, Response (BagItToday) <[protected]@bagittoday.com> wrote: Dear Mr. Shah, This is with reference to your e-mail. Please accept our sincere apologies for the inconvenience caused to you. We request you kindly provide us the POD so that it will enable us to do the needful as we have not received the order returned back to us till now. On hearing from you we shall be able to do the needful. Please feel free to get back to us for further assistance. Assuring you of the best possible services, always. Regards, Jitendra Sharma Customer Service Representative Bagittoday Please quote your order id- [protected] for further future correspondence. Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on 0120- 4112424. From: Harshang Shah <harshang.[protected]@gmail.com> Date: May 21, 2011 9:25:09 PM GMT+05:30 To: "Response (BagItToday)" <[protected]@bagittoday.com> Subject: Re: order id- [protected] Mr Jitendra, I don't understand what more POD you require I have given you first flight consignment number details also in my previous mail that I had sent. Attaching the proof of the same and if you want then you can check it yourself on http://www.firstflight.net I had sent the courier on the below address as given by your customer service executive. Mr. Randhir Thakur Today Retail Network Pvt B 47 Indira Enclave Nebsarai New Delhi 110068 If you still cant trace the voucher at your end then I would request you to cancel the same from your system and refund me the Rs 7000/- I would like to know by when will the amount be credited back to me otherwise I will be forced to file consumer and criminal court complain regarding the same. Regards, Harshang Shah [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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+91 12 0407 8000
Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
I dont accept your response.
After cheating people when the product is already returned to you dont harress and force people to take consumer / criminal court actions againts you as the consequences will be very bad.
I have also forwarded the POD from the courier company which clearly has the sign and Bag It Today stamp on it which means the product was already delivered to you on the 18th May 2011 as mentioned earlier by me. I have forwarded the same email to you too.
Now I need the refund ASAP otherwise will be forced to take stringent action.
Regards,
Harshang Shah
[protected]