BagItToday — FREE GIFTS NOT RECEIVED

Address:

Andhra Pradesh

I had ordered a Reebok Track Suit(Large) through a promotional offer from BAGITTODAY.While ordering I was promised 3 free gifts which are 1.Reebok Watch.2.Holiday Coupon.3.Diamond Gift Voucher.I have got the delivery of the track suite but of the free gifts except for the diamond gift voucher there seems to be no news of the other 2 gifts.I have been trying to get an update from their call centre to get vairied responses.1st response was I will get the gift.2nd says since it is my 2nd purchase iam not entitled for a watch which itself is totally wrong.This is my 1st purchase only.Latest response says I need to key in the unique promotion number printed on the invoice.Well there was nothing like that which made me to call them again.They gave me a unique promotion number and a site www.bookstoday.in/promos.htm and asked me to key in this number in the site given.This too wouldnt work as the error would be incorrect entry.Upon calling them I now get a response that the unique promotion number is not activated and that it will be done in 24-48 hrs.

MY MEMBERSHIP NUMBER IS ITBC10327716

After so much of followup I had decided to appeal to consumer forum.My question is when they cant be fair in their dealings why do they promote such offers.

If I have duly paid for the purchase isnt it their responsibility to ensure the free gifts promised are also delivered.

Request concerned authorities to take necessary action and see that I get the proper justice.I have attached their order confirmation mail and also the details of free gifts promised pre order

Regards

Venugopal

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