[Resolved]  BagItToday — Non delivery of items

I have ordered an item at bagittoday.com on[protected]. Today's date is[protected] I have not received the item yet. I had made full payment.

I was on leave on one day, and the courier company tried to contact me and as i was unavailable (for one day) they returned the courier. Now till date i do not know the status of the item. Whenever i enquire at bagittoday, they say the courier is 'on transit'. The response that i always get is ''apologize for the incovenience.... request you to wait for few days..... we have escalated the matter...." which seems like some standard template.

I regularly purchase from several indian sites and have not faced any such difficulty. Bagittoday does not inform the customer about the delivery date or courier reference number.
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Complaint marked as Resolved 
I received the items after several weeks. I think companies should communicate properly and clearly to customers about the transactions.
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bagittoday/ Reebok shoes — Non Reciept of Reabok shoes an

hi,

I have booked on rebok shoes from india today book club or bagittoday on 30th november 2009 and below mentioned is details is the confirmation recieved.
Your order has been placed, here are the details:
Billing Id:[protected]
Date:[protected]:53:22.0
Mode of payment: Credit Card/Debit Card
Total transaction amount:1198.0

Since last three month i have been continously calling the toll free number and sendingmails to but till date i have not recieved the shoes infact i have ask to reverse amount but till date no answer from bagittoday.

Kindly request you to look into this and help me to get my money back.

thanks and regards,
sanjeev
Hi
I ordered
"Hottest Sale of the week: Reebok Roller Coaster Shoes @ 60% off with Free gifts worth Rs 8999" on 12th May 2010. I have not received the items yet, I contacted them by email, they said my address was wrong, although my address was 100% correct, then they told me they will send it again, they have been promising in email that I will receive the items soon, but so far nothing happened.
I asked them for refund, now they don't even respond my emails.

I think this is a fake company, the guys behind this company are cheaters. This company should be closed.
Hi all,
I ordered "Reebok All-Purpose Backpack" on 23th April 2010, [ Order Id: 0GA[protected]], I have not received the items yet, I contacted them by email and phone call. But every time they told me they will send it next 10 working days, they have been promising in email that I will receive the items soon, but so far nothing happened. I was waiting for last 4 months... :(

This is a fake company !!!.

BagItToday — Not deliver the item

Hi Sir,

I have bought a reabok shirt from bagittoday.com. I have paid the money 400 Rs. I have done this on september 3rd 2010. The bagittoday is still not given me the item which i paid for. I have tried to call them a number of times. Sometimes they take and say it is done we will send you it by tomorrow. Sometimes they just cut the call, after i wait for a long introduction to select each option to speak to custom care.
Following are the detail of my order.
Once i have got a mail from them by saying to contact them. But their mailbox never works as i get failure message and their custom care stutus is as explained above. Please do something for this.

You seem to have missed the delivery of your order pack. The details of the order pack are as under :
R0767 REEBOK TEE SHIRTS - M SIZE
Order No: 0GA[protected]
Order Value: 399
Invoice No: ORA[protected]
RTO consignment No: [protected]
Transporter Id: ARAMEX


We will attempt to deliver it once again.
We request you to please contact us immediately to verify your address details.
You may please reply to this email or call us at[protected] a.m. to 6 p.m.) or SMS BIT resend at 52424. to verify your address details.
We will redispatch your parcel once the address details are verified.
Thank you once again for ordering with India Today Book Club.

For any further assistance please reply to this email or call us at[protected] a.m. to 6 p.m.) or SMS BIT to 52424.

Thanks,
Robin.
email:[protected]@gmail.com
Dear Mr. Thobiyas,

We have come across your online complaint registered on https://www.consumercomplaints.in

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your refund has already been processed and credited into your account, please find below the refund details:-

• Refund Date :[protected]
• Transaction id:[protected]
• Refund Amount:399.00

We request you to kindly get in touch with your bank/ credit card provider and confirm the receipt of the refund amount to us.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Swatantra Jha
Online Support (Bag it today)

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