Bajaj Auto Complaints & Reviews

mail send to bajajauto ltd.

"To, Regional/national Officer,

[protected]@bajajauto.co.in

Bajaj Auto Ltd.



SUB: Complaint about my Bajaj XCD125 bike



Customer Name & Address:

Bhaumik Modi

D-30, Heera Panna Society,

Ellorapark road, Subhanpura,

Baroda-390023

Ph. [protected]

Vehicle Details:

Engine No.-JAM-BP-65956

Chassis No.-MDZ-DSJ-BZZPWJ-13828

Registration No.-has not been handed over to me yet.

Make & Purchase Date-25/12/2007

Selling/ Servicing Dealer’s Name: Baroda Auto Centre (BAC) O.P. Road, Baroda No.
Date
Kms at the time of service
Service centre

1st service
2nd service
3rd service
4th service
5th service
6th service


18-01-08
07-04-08
04-06-08
06-08-08
16-10-08
24-12-08

759 kms
2421 kms
3766 kms.
5257 kms
6815 kms
8350 kms

BAC- OP Road
BAC- OP Road
BAC- Ellorapark
BAC- Ellorapark
BAC- Ellorapark
AS Bajaj -Salatvada


Dear officer,



I have been facing problem in chain set since last month or so. It was making some noise and I had got tighten –chain- 3-4 times uptill now. But two weeks back I went to BAC Bajaj- ellorapark for the chain tighten as some noise was still there. But this time they told me that your chain adjustment limit is over and it can not be adjusted more & you have to change the entire CHAIN SPROCKET set to solve the problem. I was so shocked. How can it be possible? It(bike) was less than one year old. Shine of the same wasn’t also lost. It was driven only 8000 km since its purchase, in 11 months. I argued with them how it can be possible and asked them if it was covered under warranty. I had maintained my bike with all necessary care and painless driving as well as all services w/o fail. But I came to know that chain wasn’t covered in warranty and it was a wear and tear part. I was not able to decide what to do. Since I had no option I went on changing the CHAIN SPROCKET yesterday[protected]. But I still persist, the same problem.







Problems:

1) either bajaj auto has used parts which are not durable or quality of the same has been compromised to cut down the bike cost. Especially the CHAIN SPROCKET set is so weak that it doesn’t last even a year. Though I have changed it today but it cant be guaranteed to last how much time it’ll last. 1 day, 2 day, a week or god knows. Bajaj Auto is not responsible and is safe by including this parts in “wear & tear list”. One these parts are installed, company don’t bother about its genuineness or quality even if it is factory fitted or it is made by bajaj auto.

2) The seat cover made of foam lather (reczin) used in my bike is of low grade quality and it has been degraded in sun light in less than one year time. Now it has started to tear off. IT IS NOT THE QUESTION OF 100 RS OR a PANY; IT IS THE QUESTION OF COMPANY’S GENUINENESS TO SEE THAT customer gets full valuation and reward of what he is paying for.

3) One design fault of XCD125 bike: its ground clearance is less. The lowest part of the bike- exhaust/ silencer pipe touches ground when 1+1 riding bike on slightly higher speed breaker or un leveled surfaces. Most of the bikes have this pipe passes before break throttle (rear break lever operated with right leg). Whereas in XCD silencer pipe passes below break throttle.

4) About mileage: it was totally fake that it could give 108 km/lit in standard conditions (only automobile company and God knows about standard conditions). One would not expect three figure mileage but at least 75 to 80 km/lit. Infect in my case it never crossed 70 km/lit for single rider (I weigh abt 55-57 kg) condition. I told twice or thrice during my services to improve my bike’s mileage but it couldn’t happened. Then I taken for granted that in no case it will be increased for my riding and also for my friend’s bike. (he also got the same bike one month prior to mine and facing mileage problem)



I am not satisfied with your bike – now its mine. I am sure that CHAIN SPROCKET used in my bike is of low quality or some malfunctioning has been done with it. Otherwise it cant be gone in just 8000 km run, average speed of 40 km/hr (constant speed of 42-45km/hr), max speed of 56-60 km/hr least of the time on the good conditioned city road of Baroda only. Believe me this bike is used only by me with very gentle riding. You have to trust me, with these parameters, CHAIN SPROCKET cant be gone. And same about seat cover, low quality cover has degraded and has started to tear off.

I have trusted you as a genuine company and service provider, and have purchased Bajaj XCD125 bike with my self earn precious money. But by facing such problems I am doubting my decision to go for Bajaj XCD bike.



I have paid 630 INR for CHAIN SPROCKET ( 741.40 MRP & 15 % discount) and 150 INR for the replacement of the same which ethically I don’t have to pay as Bajaj Auto have used low grade parts. And same for the seat cover. It should be replaced by the company.



Looking ahead for a positive response from your side if you really care about your customers.



Thanking you,



Ar. Bhaumik Modi, Baroda

Bajaj Auto’s customer "

Complaint for BAJAJ 220 CC against the Service Available for the Bikes.
• Bike is not starting while it is in GEAR.
• Bike Creating Problem while Pressing SELF again n again.
• Bike Rear Tyre shockers are not working as I am not satisfy seriously plzz do change them .
• Bike front shockers also creating same problem as left side alignment is not in Proper Condition.
• Relay kit that had been fitted later on this bike is not working properly.
• There is a knocking problem coming continuously from the bike.
• Continuously oil leakage was there on front of the engine head cap.
• Digital meter is not working properly as fuel indicator is not satisfactory.
• While pressing the Clutch lever always RPM increases instead of it should be decreases it voice increasing.
• Silencer sounds different as it seems to be leaked...I don’t know what EXACTLY THE PROBLEM ARISING IN SILENCER.
• Front head light High Beam cover is crack from inside and this is for second time.
• The main thing in mind is REAR TYRE BREAKS …..THEY R NOT WORKING IN PROPER CONDITION AS THIS IS MAJOR ASPECT AS WE DO NEED BREAK ALWAYS SO IT SHOULD BE IN PROPER CONDITION BUT I AM NOT GETTING RIGHT RESULT FOR IT AS ACCORDING TO THE TECHNICIAN U PROVIDE I REPLACE THE DISK PAD BUT THIS IS NOT A RIGHT SOLUTION ALWAYS I AM NOT GETTING THEM IN A RIGHT CONDITION. While driving the bike rear breaks r sound different.
• Right sparkplug is continuously sparking as in sparkplug it oil is touching continuously
• Handle is not moving freely to left side as m not getting free move while towards the left.
Respected Sir,

This is the problem m facing again and again just because of yours as sureness I am obeying what u r saying but how many times. Please do tell me honestly how many times I make adjustment with my bikes and with your words. Sir this time I need a Prompt action from your side as I always listen what u say but this time u have to listen me ….. I don’t think so there should any kind of adjustment remaining…now the ball is in court of BAJAJ Co. This is a serious matter for me as I spend 88, 000 above for this bike I think at least for me it is a serious think I know for you guys this might be a small problems but how many times if it would be once I accept it but just because of your words I am sitting silently .please do something for me sir. I am standing in front o[censored] with the empty hands.

Yours sincerely
Abhishek Gupta
[protected]

I took the bajaj XCD bike last year september(sept-07), the company says that it will give 109k.m/ltr. In newspaper also it was given that the bike gives 109km/ltr, so we took the bike.But i am getting around 45-55 kms/ltr. I am a student i take bike to my college which is 22 kms from my home, and because of less mileage i have to put petrol daily, i cant afford it. I went to the dealer he has not done anything about the mileage. I went 20 times to the dealer regarding mileage problem. Plz help me, the vehicle registration no.-KA-41, J-8444. I took the vehicle from Popular Bajaj Showroom at Banshankari 3rd Stge, Bangalore...

hi,
i wana register my complaint against bajaj auto finance.i purchase the
SAHARA COMPUTER from MAGINOT with hepl of bafl the product no.
DTC5521-T8 2.66G my installment start from the 04 OCT-06 and end at 04 SEPT-08
i already done payment all clear but still i CANNOT GET MY SECURITY DEPOSIT CHEQUE COMPANY WHY SHOULD BE DO LATE, AND THEY WILL NOT PAY ANY INTERST FOR THAT IS IT GOOD WHEN CUSTOMER WILL LATE FOR PAYMENT FOR 4 OR 5 DAY S COMPANY CHARGE THE BOUNCE CHARGE 500/- FOR INSTALL MENT OF 1195/- IS IT RIGHT WAY THEN WHY CONSUMER NOT GET INT.FROM COMPANY 500/- PER MONTH AND I HOPE I GET MY SECURITY DEPOSIT EARLY AS POSSIBLE MY PUPOSAL NO. IS 405/34427

Hi,

From the past 3 paid services, I am complaining about the wiring of the bike regarding ignition starting and engine doesn't switch off when ignition is turned off. Regarding mileage, it used to give 53-55km/ltr. it dropped to 45km/ltr. The idle time was kept more when I asked last time. and now its giving me 40km/ltr. I had taken this to outsider service to adjust myself. It went well. This shows lack of job done at their Varun service store. I had also complained for pick-up drop. They used to say, this is going well, but atleast they didn't suggest me to clean the Head/Piston. As this is in warranty period, I had given this to service again as another paid service, after that it recovered the pick-up. Today(26-Dec-2008) I gave my bike again to paid service and complained about ignition problem, mileage. Lets see wat happens...

My previous bike was Platina, I went again for bajaj, and thought to move for Pulsar 200cc. Now, after looking at this bad service that Varun provided me, I have to think for something other.. If you have any suggestions please tell me..

The problem I got with - Varun Bajaj Service, Siripuram Jn., Vishakapatnam

Thanks
Kiran Kumar
+[protected]

Dear Sir,

I purchased Bajaj Kristal (Frame # 16403, Engine # 16535) on 11/07/2007. Right from the 2nd free service the silencer has been giving problems. The authorized Bajaj service centre, Baroda Auto Centre, Sama, Vadodara suggested that the silencer needs to be replaced and assured that since, the vehicle in under warranty the same shall be replaced free of cost. In the subsequent services I was told that the spare part (silencer) is in short supply and should be available within a months time. It is now almost more than 8 months and the silencer has not been replaced. Every time the service centre gives us only assurances that they will do the needful in a short course of time. However, no concrete measures are being taken. I am totally disatisfied with the service.

I would therefore urge you to look into this matter and do the needful at the earliest so that this problem is sorted out before the warranty lapses.

Thanking you and expecting your immediate action on the above matter.

Warm regards,

Nitin Bhate

Dear Sir,


My bajaj finance loan no is:-1661.My EMI MONTH TO MONTH clear pl.my NOC courior my address.My address is C/o.choudhary medical store sohna road near railway crossing ballabgarh faridabad.121004.PLEASE my resolve the problem.
thankyou


regards
Sunder singh
[protected]

Dear Sir/Madam,

I am very happy with your product bajaj Pulsar 150cc, but due to very poor service after salse i decided to shift from bajaj produce, because from where i drop my byke for servicing, the staff is very inefficient, they not doing anythig only change the oil & a little wash(oncomplet), and this time they add the previous amount of bill in this bill, they told me your last payment was dur, but last time i pay full amount, after that i again go there for battery check up and this time also they charge me for engine oil change, very non-sence peoples & the system as well, please take a action on this, The service centre name is Shri Seva BAJAJ @ wakdewadi, Pune. I am very much unsatisfied with the service & treatment from these peoples. I will submit this to other auto companies as well if you not take any action.

Thanks.
Sachin Patil

sir,
I have a problem in my new bajaj pulsar 150cc.I bought my bike at 8/8/08 from your one of your dealer
vetri vinayagha motors,
batlagundu,
dindigul dist,
tamilnadu.
their phone numbers[protected],[protected].
I have complained so many times to the dealer.But they are not responding as well.I am not satisfied with your service.so plz consider my complaint and rectify the problem.I need your valuable service.thank you.

I have problem about ur ecs system.i changed my ecs account on 22/11/2008 my proposal no.is [protected].The guy i had submitted my documents for changing ecs is Mr.Ajay kumar and his employ id is 66621.He just told me that you have to pay december emi by cash.Then again when i went to pay cash emi he told me you have to pay the emi 15 days earlier from your emi date.The guy hasn't give me the proper information.If he provided me proper information at the time when i came earlier, that time i can pay my december emi.Now my december installment was rejected due to that guy.what should i do now?

I purchased this vehicle on 02/01/07 and done one year free service at Bajaj authorised service centre. The vehicle warranty is for 2 yrs. After free services around 6 paid services are also done at authorised centre. Nowthe silencer is fully rusted and corroded. When approached the company for the warranty replacement they are asking so many things which I wont be able to produce. Kindly help to get a solution and warranty replacement of that particular part (silencer)
Thanking you.

Yours truly,
M.Suresh.

Dear Sir/Madam,
As i bought a Bajaj Pulsar 150cc in Bangalore through Bajaj Finance and i have cleared the money on Oct 19 2008 nearly i have paid close to Rs.20, 000 and i have my account, my bike number is KA-02 EY 5751.They said within 45 days wil issue the NOC and its been already 2 months and still they are not given the NOC when ever u go to the Bajaj Finance office they not responding.Plese Kindly do the needfull.

Thanks & Regards,

Praveen.S
Mob:-[protected]

I have taken a loan against a vehicle purchase i.e. Bajaj Pulsor 150 DTSi, in April-08. Unfortunately, that was stolen from Noida on 23-Aug-08, whose FIR was lodged in the same period. To claim the insurance money from the concern company, I require the NOC from your organization. Matter has been pending from sep-15 to till date. I have got my FR(final report) against the theft, but due to non availability of NOC, I am not able to execute the claim process. Further delay will cross the insurance period. Now I have decided to register a case in consumer court. I do have enough evidences for the case. Please act to avoid the same.

Regards,

i have purchased bajaj avenger bike last month, then i call the service center karol bagh delhi and i hve take appointment that i have come in morning at 8 a:m because i hve to reach noida to my college at 9:30, the mam which give appointment say that our advisior or the concern person reach at my time(shushil) but m waitng that person at 8:45 and nobody come. These such kind of service give by the bajaj and u dont have the value of customer time.Then i reach college i call the mam anh tell us about the whole story, mam says that the concern person will be late, i told to mam forget everything pls give me the time on that day at 4 O'clock mam then man says i will give next week, then i told pls give me the manager number then the mam cuts the phone...
this is the worst crm i hve never seen

i have purchased a bike (Bajaj platina 100cc) from Deedi automobiles Trivandrum, Kerala. Their proposed milage was 109 km/litre the dealers assured a milage of minimum 70- 80 km/litre.. But before first service i got about 40-46 km both in city ride and highways. But after second service(8/11/08)i am getting only an average of 33 km/litre.

I THE ABOVE MENTIONED STAYS AT KURLA WEST MUMBAI I APPLIED FOR A TWO WHEELER LOAN AT BAJAJ SHREE RAM SHOWROOM I WAS SUPPOSE TO PAY A DOWN PAYMENT OF 12830 I PAID RS 500 AS TOKEN AMOUNT NOW I WAS INFORMED THAT MY LOAN APPLICATION HAS BEEN REJECTED BECAUSE MY RESIDENCE COMES IN NEGATIVE AREA OF THEIR VERIFICATION SO I DEMANDED MY RS 500 TO BE REFUNDED BACK BUT THEY ARE NOT DOING SO THEY SAID IT IS YOUR FAULT THAT YOU ARE STAYING I N A NEGATIVE PLACE I DID SUBMITTED ALL MY DOCUMENTS WHICH THEY DEMANDED I DO HAVE A RECIEPT FROM THEM SAYING THAT I DID PAID A TOKEN AMOUNT OF 500RS

I had purchased a Bajaj CT-100 during the year-2004 and the vehicle was under hypothecation to Bajaj Finance. Although I have foreclosed the outstanding loan. I had to run from one office to the other (dealer to Bajaj finance head office at Bangalore) for obtaining an NOC for cancellation of hypothecation. I have been adjudged as one of the best customers of Bajaj Finance and yet all these harassment. The phone number of Bajaj Finance at Bangalore is not working or they may not be answering the calls. I also tried to access their official website, but to no avail. Will someone do something?

Respected Sir,
I have one Bajaj Platina purchase by your finanace in 2006 & paid all amount ( balance bounce cheque money collected by your collection agent Mr. Raju Pandey). but I have purchased which bajaj agency they were left and closed the agency weithout given RTO registration no. and RC Book when these charge are collected by me. Than we are unable to riding of bike . bike purchased and finance from, Mijarod, Allahabd, UP. Agency Person Mr. Raju Jaisawal

Kindly help us what should I do. I have talk with your agent they have told me already fax sent to Pune office you NOC & RC Book will be come soon.

Ref.
Laxmikant Shukla
Vill - Nivi-Bhatan
Post Shuklpur
Dist- Allahabad
Mob. [protected]
[protected]

Dear sir
I am an unfortunate guy reason I have an chetak wonder gear scooter DL 8S AF 1645 which I had purchased three years back and it rolled approx 6000 km only, it started giving trouble during shifting gear and also sometimes during driving. I always serviced from bagga link Rithala, Rohini, Delhi workshop.
As I went to Bagga Link to rectify they checked and told gear parts has to changed – but the parts is out of stock and when ever it will be available I will be informed, in the mean time many days passed I also enquired about the availability, after many days wait ultimately that parts arrived and I handed over the scooter to bagga link, ritala on 21.9.2008 and supposed to take delivery at the evening. I went to take delivery and was told one parts has been changed but the problem is not rectified and gearbox has to open and asked to deposit Rs.500 which I did, and also told that parts is not available now and may be available in 10-12 days, after 20 days or so I got call that gear box was opened one part has been changed and one more parts has to be changed that is not available and only god knows when that will be available. I was told that scooter is 95% ok take delivery and when parts will be available they will inform me,
I was not interested to take delivery of an incomplete work. I spoke to Mr. Satwal G.M Bagga Link, he spoke to the counterpart over phone and told me same thing that scooter is 95% o.k and better take delivery when parts will arrive they will inform me. I was not interested to take an incomplete unprofessional delivery from bajaj, but I went to the workshop, superviser gave me a short ride problem was there and I was told to pay Rs.1500, as I told why I should pay the amount when my scooter is not repaired properly what ever you have done is not my look out, I want only my scooter should come out of service center in 100%. I was told I have to pay or left behind the scooter for un specified number of days till parts arrive. It was 12.10.2008.
With such a frustration for so long time I decided to take delivery and kicked the scooter and drove about 1.5 K.M. IT was absolutely absolutely not in a position to drive at road it was giving big – big JHATKA– how come reputed bagga link confirmed me it is 95% ok. Scooter is lying at the Rithala any one can check my COMPLAIN.
As I was sick with the happenings I spoke to Mr.S.S.Yadav, Bajaj Spare parts division on 25.10.2008 he promised me to resolve my problem in weeks time and he called me on 05.11.2008 that the parts is available somewhere in Delhi . I requested him to pass on the message to bagga, Rithala. To my surprise when I called Rithala to day they told me that what Mr. Jadav has told is not the required parts. AACHA MAJAK HAI. Mr. Yadav doesnot have requisition for the required parts, may I help you in your internal job. AS YOU PEOPLE ARE NOT BOTHERED OF MY CASE.
REQUEST TO BAJAJ AUTO LIMITED – AS YOU PEOPLE STOPPED MANUFECTURING THIS MODEL AND PARTS ARE NOT AVAILABLE I AM SUFFERING MENTALLY FOR THIS FOR PAST THREE MONTHS FOR NO FAULT OF MINE, I DON’T KNOW WHEN MY SCOOTER WILL BE REPAIRED AND IN FUTURE IF ANY PARTS WILL BE REQUIRED THEN I WILL BE IN SOUP. PLEASE TAKE BACK THIS SCOOTER AND REPLACE ME WITH A MODEL WITH WHICH I WILL LIVE PEACEFULLY. I AM SERIOUS – PL. SEGGEST. FOR YOUR INFORMATION I HAD A BAJAJ SUPER WHICH I DROVE 1, 30, 000 WITHOUT ANY MENTAL TORTURE AS YOU ARE GIVING ME NOW. PL. REPLY ME IMMEDIATELY
Thanks
MRIDUL BHOWMIK (MOB – [protected])
PLEASE NOTE : As my scooter is lying in workshop for about 50 days and there is no concrete reply from any one, whome I should approach – should I approach consumer court for the mental torchur I am suffering with –advice.

Hi,

My name is Mitchelle and i had brought a dell laptop from this company Name Mx Information Systems P . Ltd.

My laptop amounted to Rs 39750 for which i had already paid
Rs750/- in cash and had very clearly informed this company Mx information that i only need a loan of Rs39000/- however this company went ahead and applied a loan for Rs40000/- on my behalf to bajaj finance and what EMI was informed to me initially was Rs3250/- however since my loan amt went up to Rs40000 my emi also increased to Rs3333/-

Which is not what was informed and agreed by me at the first place and the finance company has not given anything in writing and i have not received any loan document which states the amount of my Emi and my loan amount...

There has been absolutely no communication and they have not even intimated me as to when my first EMI would be withdrawn.

Bajaj finance company has attempt to withdraw the 1st Emi of Rs3333/- which is without my knowledge from my account on the 15th of november.

Please look into this if possible email me if you have any information of bajaj auto finance.

Awaiting your response at the earliest.

Thanking you.
Mitchelle