Bajaj Allianz — Harresment and mis guidance

We have got our car policy for the current year from Bajaj Allianz. But we have faced a lot of harassment and delay which has caused a monetary , time and other losses which are not accepted form a firm like Bajaj Allianz.

Car No. DL8C-NA-XXXX whose policy was suppose to be over on Apr 26,2010 was to be renewed. On April 20,2010 the cheque of the requisite amount was given to Executive from Apple insurance brokers,Shalimar Bagh, New Delhi.The executive told that we will get the policy in next 20 days.But we have to make at least 20 calls to Apple insurance to get our so- called policy document on June 23,2010. More than 60 days of the cheque being issued. The policy release date is May 08,2010.No one told us that the cover note is valid for 60 days. Whenever we called Apple Insurance , they alwasys use to say that the policy will be issued and will reach us within next 2 days.Else they use to say that to issue a policy and to give it to customer is a job of Bajaj Allianz, no where is Apple Insurance is involved. But Bajaj Allianz guys use to say that Apple insurance Guys are responsible for status Check. When we tried to contact the Ms. Reshma Garg, Owner, Apple insurance Brokers, we were told that she comes to office only between 10a.m-12p.m. At that time they will not pick the call. When we tried to get her mobile number, then we were told that theycant give as if She is a Top Govt Official.

When we received the policy its just a disgusting printout, which no one can say a document of company like Bajaj Allianz. No card , no letter head, just a half printed xerox, which is totally unacceptable. On Thursday, June 24,2010 when my sister was stopped by a cop, he clearly rejected that policy document and made my sister to leave the car or else to pay Rs. 2500. My sister had to pay that.
Then on Saturday we went to Apple Insurance Office at 10.30a.m, but Reshma Garg was not there. We had to create the scene , then only the executive Manish took us to Pitam Pura office, a branch where the head, Mr. Dheeraj is on half day Off as it is Saturday, but the whole office is running and even his official mobile phone is off. When we inquired that how can we connect to the head, we were told by the persons ate the reception that he always switch off his official mobile phone once he leaves the office like this.
We had to stand there for at least 1 hr. threaten them of the complaint to higher officials, then only some one provided us the policy document on company letter head.
We had to run for full 1 day then only we got the policy.Such a behavior is not all accepted and we clearly need a suitable compensation for all the harassment and problems we have faced, bcoz we have tried all other ways, love, scolding and only this way is left to make you guys pinch that customer is not a fool but he can make you guys run around him

Such behavior is really not acceptable from a firm like Bajaj Allianz and I think that this harassment should be informed to all the persons through print and online media.Please be sure that unlike Apple insurance or Bajaj Allianz guys, we will do our job with full dedication and make sure that the same is communicated to all in the best possible manner through E-mail, SMS, Blogs and other online and print media.so that next time, every one should think twice and thrice before starting a relationship for any policy by Bajaj Allianz