[Resolved]  Bajaj Allianz — Offensive Language & Bad Service

Address:

Pune, Maharashtra

Dear Sir/Madam


I am Mrs Amreen Acharya a customer of Bajaj Allianz Health Insurance since last three years. My complaint is that I renwened my health policy on the 11/11/2012 & still have not receieved my policy doccuments .The executives in Bajaj Allianz office are very rude & lack product knowledge. Today Is the 10/01/2012 I have still not receieved my policy doccuments. I have been calling since November 2011 & executives keep promising that they would send it to my home address. I called up last on the 04/01/2012 &spoke with Anuradha Pawar at Bajaj Allianz office & she promised to send the policy cards & the policy doccuments.

Today on the 10/01/2012 I receieved a courier which had the health cards only & no policy doccuments & so I called up anuradha pawar at the direct # she gave me as.... [protected] at around 1pm. Anuja attended the called & said that anuradha has gone for lunch & once she comes back she would call me back. I didnt receieve a call so I called the same # ([protected]) again. Anuja attended the call & then called anuradha loudly & said gai khadde mein amreen ka call hai. & later when I confronted her that why did she say something like that she said she was not the same person & disconected the call. I called the # [protected] again & spoke with Advit who said that, that #[protected] was his direct # & there was no girl there. He was not ready to hear or appoligise was just not interested. Later when I explained him the whole seen he said that Anuja is his manager & she can't say something like that. He didnt trust what I said.I have been harrased by these guys they just don't want to help they are in a hurry to end the call.I am just calling up & waisting time & money & nobody to help. Want to know If someone can help me with this. & if possible want to port my policy to any other company.



Regards Amreen