[Resolved]  Bajaj Auto - Pulsar 135 Lsi - 2011 Model — Bajaj Auto : Royal Automobiles- Najafgarh Making fool to resolve my bike issue.

Address:

West Delhi, Delhi

Dear Bajaj Staff.
I am Dinesh, Purchase New bike- Pulsar 135 LSI- 12 Sept 2011 from OM SCOOTERS-SONIPAT-131001(Haryana) but living in Najafgarh-NEW DELHI-43.

BIKE NAME- Pulsar 135Lsi
Date of purchase- 12 Sept 2011
Dealer- OM SCOOTERS -SONIPAT-131001
Chassis No- MD2JDJDZZUCE19586
Engine No- JEGBUE71330

1) First service is done by ROYAL AUTOMOBILES -Najafgarh on 04OCT2011.
From the same day bike giving problem
- Vibration in Engine
- Sound
- Not good pickup as well before, I run the bike more than 500kms
- Engine heating

They charge me-
- 600Rs for bike service and said - its will be best service if you purchase this 600 service pack. And I did.
- After Service within 10days- my Speedometer is not working-DEAD CONDITION.
And the above problems in Engine as well bike pickup.

A) Name of (Person )- Vikram (Royal Automobiles- which handles all customers)
(He talk with me good but not satisfied with customer handling.)
B) Manager- LC SHARMA (ROYAL AUTOMOBILES) - Not ready to listen anything , even he said- "Only your bike giving problems but other bikes are not giving why -- we are doing our work, nothing ..etc etc.
C) Rautela (Dont know exact name) - Store manager - Which he did arguments with me whenever I ask for some customer relationship and management work for my bike but he totally denied me to do anything. Even Said me- " Where from you purchase bike -then you should go there, We can not do anything. You must go to Sonipat where from you purchase the bike.

TO BAJAJ STAFF

- I M TOTALLY FED UP WITH THE BEHAVIOUR OF This SERVICE CENTER people.
Please check all things clearly

a) The Manager making fool and saying there is no wire in store whenever its will come then, I will call you and later he said- Go to the place where you purchase the bike, Even he also said that- "Only your bike is giving problem, there are many bikes comes here and we doing the same work"
BAJAJ STAFF- GO TO service center and check all registers if you can then you can get- how many complaints they have , In my such experience and the same day there was more than 5 complaints and most of customers fed up with these staff.
After that- these staff did not ready to listen anything like-RAUTELA(Store person) saying me foolish thing.
The service is done on 04 OCT 2011 and the next day bike giving problem, Again I went there and ask for these issue , VIKRAM (A person which handling all service customers)respond me good but later after the Manager and store person did not responding me anything

b) Today on 31Oct 2011, I give again complaint of Speedometer-Vikram suggest me to talk with Manager but again manager making fool and wasting my time- Clear said- we can not do anything?

Same with Store person - RAUTELA - Denied me to give any reply and saying the same- Go to Sonipat agency where from you purchase this bike. STUPID making foool me.

- I give complaint there , but they did not give me any slip, any bill or any proof where, I can show that- I came there and give complaint. Even whenever I ask to manager or Rautela, they said there is nothing to give in this complaint.

What is this- why they are making fool - Why company appoint that such type Managers and Store person which they do not have sense to talk with customers and to handle the customers.
# According to them , I need to go Sonipat for this small issue and even they said- there are no warranty for speedometer.
# According to them, they did best service in 600Rs which was not done properly.

Please check this and get back to me.
I went there 5 times and all time- no response and these stupid things.

if you need any thing from me - then I can scanned all billings, documents and can attach again with this complaint.

Regards
Dinesh
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