Bajaj Electric Kettle — non returning of kettle

i have purchased an electric kettle make bajaj. After some time the kettle stopped working and we contacted the seller who gave us a number of service center . The executive from the service center JAGDAMBA SERVICE CENTER ( AUTHORISED SEVICE CENTER FOR BAJAJ AND KENSTAR ) WZ 135 A, FIRST FLOOR, RING ROAD NARAYNA, ND 28.
OWNER NAME IS MR. DEEPAK
MOBILE NO IS [protected]

TOOK MY KETTLE AND NEVER RETURNED US BACK . WE HAVE BEEN TRYING TO CONTACT THEM BUT EVERY TIME THEY MAKE SOME EXCUSE AFTER SOME TIME THEY STOPPED REPLYING OUR PHONE CALLS TOO.

THE DETAIL OF JOB CARD IS
SLIP NO=298
JOB NO=7738
DATE = 13/03/2009