Bajaj Electricals — Food processor is faulty

Address:

Bharuch, Gujarat

I have purchased Bajaj Platini Food processor from a dealer in Bharuch Gujarat,
My experience with Bajaj is unbelievable, I got new box pack piece which was damaged inside, and replaced in week time b y deler.
New piiece received is giving very level of sound, aprox 55-60 DB , which is out of limit, and when I requested for the change, Reply received that piece is operatable, We can't change or replace,
This clearly damaging the image of Bajaj, I insisted for bajaj and now , I am getting reply that you all educated people are always going with brand name but not understand actual quality,

Now question is " Is really the name of Bjaja is so bad and image is damaged” ????

If not some I am expecting quick reply,