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[Resolved]  Bajaj Finserv Lending — Improper Statement Update and not acknowledging cash payments in statement



I am waiting for so long for the complaint i have done through call for the

improper statement and the unadjusted amount and improper update of paid

amount. Still now there is no response and no one is calling regarding the

closure of the loan amount. I have spoken with Pr**** manager and Ka****

executive. Its very disappointment that for the payment, i have done its not

even reflecting in the statement for months without even any response. Two of

my emi amount is still not reflecting in the account and one of the payment

is till in the unadjusted amount. The penalties and other charges are

improper. I need an immediate response with the concern person and

immediately statement should be corrected. This is really frustrating. This

is affecting my CIBIL score drastically. I don't understand why you guys are

not updating the statement correctly and what is the use of giving online

access to customers.

Complaint marked as Resolved 2020-08-14 04:17:28
Complaint comments  4 CommentsShare0Tweet0


Dear Ganesh,

At the outset, please accept our apologies for the inconvenience caused. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject.

With regards,

Bajaj Finserv Lending
Dear Ganesh,

With reference to our discussion, we request you to send us the scan copy of your cash receipt on [protected] to assist you further.

With regards,

Bajaj Finserv Lending
Improper statements, Missing cash payments done and false charges - loan no is 4030PL00050945


This is Ganesh. My loan no is 4030PL00050945.

Its very disappointed for me with the service and irregularities in Bajaj Finance.

One of my payment which i have done on December 25th 2012 of Rs.2704 of cash receipt no 3560725 is still not reflecting in the account. And the last payment which i have done for Rs.5200 on 28th may 2013 of cash receipt no: 4446068 is only reflecting partially with half the payment and remaining is still showing in the un adjusted amount (Rs.2, 714).

My loan is for a tenure of 30 months and its last due is 5th July 2013. I have only 3 dues pending (03/2012, 08/2012, 07/2013) which i am ready to do. I want my two dues which is not reflecting in my statement to be shown immediately.

The statement is totally wrong with improper calculations. My total Installment amount is Rs.81, 120 ( 30 tenure months of EMI Rs.2704) and i accept this. But, in my statement the due is showing as 15, 631 and its totally wrong. Receipt amount should be : Rs.73608 (Rs.73008 of 27 EMI'S+Extra paid amount Rs.600) and Over due installment amount remaining should be: Rs.8112 ( 3 EMI pending )

I have done only 15 latepayments and it should be Rs.2, 250 (15*Rs.150) but its now showing wrong amount of Rs.8, 399 which is totally a blunder mistake in your system calculation with duplicate reflections of entries.

Now, its bouncing charges. This is the most ridiculous thing i ever seen. After 02/2012 all the payments i had done was through Cash and your agents keep on insisted in giving cash payments and tortured repeatedly calling me. They told me the bounce charges will not be considered & its a system error which will be rectified and insisted hardly in getting cash payments. But, now its showing in the statement as bounce charges Rs.5, 750 which is totally unacceptable. I told your agents many times about this. Please remove the bounce charges completely and cancel emi clearance and now its really ridiculous to cheat me insisting giving cash payments and now putting charges on me again.

The net payable amount for closing my account would be as follows and the follwing should be in the statement.


Installment amount: Rs.8, 112 ( 3 EMI pending )
Late Payment Penalty: Rs.2, 250 (Late dues15 *Rs.150)
Bounce Charges: NIL ( one first bounce charge paid already on the same month the check gets bounced)
Net Receivable : Rs.10, 362 [ CORRECT ONE ]

Please honestly look into this issue and do the needful. Right now its showing the improper amount of Rs, 29, 780 and it has affected my CIBIL score severely. For being a customer of Bajaj finance this is the honor i am getting return. I am complaining about this for several months to the executives and manager and they have not taken any actions still now and its finally the loan closure has come. I could not find any resolution still now.

Please resolve all this as soon as possible.

Thanks & Regards,

Please Stop Loan related all sms and phone calls to this no 9965593471

Dear Sir,

My EMI No: 5L20CD17919767,

Branch Office : Namakkal.

Please I dont want further Loan,
So Please stop Loan related sms and Phone Calls,
This sms and phone calls are affected My work. Please stop loan related sms and calls immediately.

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    4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East, Mumbai, Maharashtra, India - 400063