Bajaj Finserv Complaints & Reviews

Dear Sir / Madam,

I have taken cross sell loan from bajaj finance and I pay EMI monthwise regularly. I made an agreement with bajaj finance that I will pay the amount through ECS every 5th of the month on the basis of my salary. But all of a sudden, my salary date has been changed and it is paid irregularly means the date is not fixed due to which i cant pay through ECS. I had a call from Bajaj finance last 9 months back and i told them my problem and requested them to stop ECS and I will pay in cash every month. I also asked them if i have to do anything to stop ECS. They told me that they will look into this matter and will stop my ECS payment. Alternatively they will send their executives to collect payment through cash at my home. From that day onwards they are sending their persons to my place to collect the paymant. Unfortunately yesterday i.e. 7.8.13 I thought to look after my statement. I saw that consequitive 9 months bounce charges of rs. 350/- has been charged in my account. I am paying my instalment regularly through cash in the name of Bajaj Finance Ltd. I also asked them how much I have to pay to close my account. They told me that I have to pay 38,986 including bounce charges. Although i have paid more than 28000/-, i am not be able to understand how could they charge such an amount. Is this my fault????My loan account no. is 4100PL00268940 and my amount sanctioned was 46000/- from which 42000/- have been disbursed. I have no option because i cant pay so much. When i am paying regularly without any defaulter why should i pay so much? I would request you to help me in this matter and i should have proper clarification as why they have done such a blundered to me.

Would appreciate to have your quick response in this regard.

I had a very bad experience from Bajaj Fin Serv Lending. Unfortunately, I have taken a loan for consumer durable from them. They have very happily linked another loan, which was never taken by me, to my account and started calling me to pay the dues. I sent communication with this regard to grievance cell and they never respond. I did not find such an irresponsive grievance cell in my life. I still got calls and SMSes with regards to this and harassment. Finally in June 2013, they responded with apologies stating that this was a technical inadvertent error from their side and I won’t get any calls. Interestingly, I still got calls. In July, they went into an extent that someone calls from Delhi Police and say I am filing an FIR because I did not respond to couple of Delhi court notices, which I never received (I am sure they were never sent). Upon follow up again, finally, they send me NOC for a loan which I have never taken.

Please be aware of these cheap tricks this company plays and be very careful while taking a loan.

I purchased one FUJIFILM Camera – S2950 From M/s RAIPUR ELECTRONICS PVT. LTD. of 257, Chittaranjan Avenue, Kolkata 700 006, Invoice GP/1233/12-13 (Sales Person: SOMA) on 5th June 2012 for Rs.9,999.00 inclusive of 13.50% Vat and made a Cash Payment of Rs.3,500.00 leaving a balance due of Rs.6,229.00 finance made by M/S BAJAJ FINANCE LTD, KOLKATA. EMI per month already scheduled on Rs 834 *8 months (Bajaj Finserve loan account No: 4100CD00299191 and 410BAL[protected] through United Bank of India ECS facility A/C No[protected] savings account holder name Chandrima Chatterjee.

But It was surprised me that Bajaj Finserve lending deducted Rs 1000/- through ECS from my savings bank account. When I wanted to know from the Bajaj Finserv Lending executive about the said rate of payment of Rs.1000/- instead of EMI of Rs.834/- they informed me that an Insurance Policy has been issued in my name which has caused shock and surprise to me. I have neither been given any such Insurance Policy nor any document nor Agreement relating to such insurance. Thereafter, on enquiry over the telephone, Kolkata Branch office of Bajaj Finserv Lending told that they are sending their money collector to collect the EMI @ R.834/- instead of Rs.1000/-. The person who sanctioned the loan towards the purchase of the Camera, asked to me to pay two EMI at the rate of Rs.1000/- and thereafter the said Insurance will be stopped and the balance amount out of the said two premiums of Rs.1000/ each, would be adjusted against the last EMI payment or the balance after adjustment will be sent to my bank account. Since then, EMI installments @ of Rs.834/- were being collected from my home instead of Bank Account.

Though my installment payments have been cleared of[censored]pto the month of February 2013 it is very much surprising that a penalty amounting approximately Rs.4000/- has been imposed on me which fact I came to know from one or your Kolkata office personnel.

Subsequently, on July 29, 2013 I was informed by one Mr. A. K. Sharma, Advocate of Delhi (M- [protected]) informing that a court case has been, or is going to be, instituted at Delhi Court against me for realization of the penalty and also whether I will proceed with the case or settle the matter by paying the penalty amount out of court and Since July 29, 2013 I am receiving telephone one after another and till today repeatedly at 12.28 P.M, 12.31 P.M. and 12.37 P.M. from one Kanika Rawat of Delhi Court Information Centre (M [protected]) with threat that if a sum of Rs.4,000/- (approx) is not paid within one hour by today (31/07/2013), then legal proceeding will be instituted against me and in that event a fine of Rs.15,000/- will be imposed on me and the said sum of Rs.3,900/- should be deposited in the Bank Account of Shri Subhendu Kumr Mahapatra, Account No. being [protected] SBI IRC Villge, Name Subhendu Kumar Mahapatra, IFSC- SBIN0007045

Chandrima Chatterjee
[protected]@live.in
Bajaj Finserve loan account No: 4100CD00299191 and 410BAL00299216

Fraud/Forg​ery/Cheati​ng by BAJAJ FINSERV

Concerned Officials, Authorities

Loan No : 4050CD00472738

Context : I bought a LED TV of value INR 51900 from M/s Shri Jagdish Electronic Pvt Ltd, R-City Mall, Ghatkopar, Mumbai on 4th Feb, 2013. I opted this under 0% Interest Consumer Durables Finance being offered by BAJAJ FINSERV Lending.This complaint is related to Forgery/Fraud/Cheating/Falsification committed thereof by Bajaj FinServ in the same matter.

Background : I was asked to fill the application form, submit all documentation and also give 10 Post Dated Cheques. I enquired for an ECS (online trasfer) facility to which I was replied that since my account is in Citibank, there is no ECS facility for citibank customers. Hence I would be needed to give 10 PDCs. I was informed that if my file/loan application gets approved, the EMI will start from 3rd Mar, 2013 onwards.

Sequence of Events :
1. 6th Feb : I submitted duly filed in form along with all the documents (Residence Proof, ID Proof, Police NOC, PAN Card Copy, Credit Card Copy) and 10 PDCs as required for Mar'13 - Dec'13 period.
2. 10th Feb : I was informed that 6 of the cheques need to be re-issued as they had some issues with regards to signatures extending on white space.
3. 14th Feb : I re-issued 6 cheques as needed this time for period from Apr'13 - Jan'14. The replaced cheques were returned to me
4. 26th Feb : I visited Shri Jagdish Store to enquire about application status. I was informed by Bajaj FinServ Representative that the application has been submitted recently and will get to know later
5. 4th Mar : I enquired about the status and was informed that file was in processing
6. 4th Apr : Again on my enquiry I was informed that there was issues and I may be needed to re-issue checks
7. 7th May : I received Welcome Letter over mail
8. 3rd Jun : An amount of 5090 was deducted via ECS.
9. 3rd Jul : An amount of 5090 was deducted via ECS

Issues :

1. I was misled and misinformed earlier that ECS is not available and that is why I opted for PDCs and this caused lot of delays, inconvenience and harassment
2. I never approved or signed for ECS. When I checked the documentation on-line, I was shocked to find that Bajaj FinServ has forged my signatures on ECS form. This is a blatant violation and case of cheating, forgery and fraud by such a reputable Conglomerate of India. Such criminal act is totally unacceptable
3. On checking of GRO (Grievance Redressal Officer) details on website, there is no such information available. This is clear violation of RBI guidelines and policies.
4. All my cheques are still with the company.
5. I am concerned that Bajaj FinServ and its executives, may withdraw and dupe me using this unfair practice.

Hi,

4030PL00050945

I am waiting for so long for the complaint i have done through call for the

improper statement and the unadjusted amount and improper update of paid

amount. Still now there is no response and no one is calling regarding the

closure of the loan amount. I have spoken with Pr**** manager and Ka****

executive. Its very disappointment...

In refrence with bajajfinservlending.in, the avove said preson had opened loan a/c no: 4042cd00080393,[protected] on cust. id: 6460741. His mob:[protected] & he has given e-mail id:[protected]@yahoo.com wich is fraud.
When I contact him abt false e-mail he tolled me that he hv no mail id.
He had taken two loan amount of rs:46000, 13000 from Chandigarh
branch.
I hv doubt that avove said person is fraud&ha has stolen my mail id as wellas my
name for this task. Kindly inquair this matter as I han't taken any loan from this company.
Thanking you,
your truly,
Gulab singh chauhan
mob:[protected]

i am purchase the coolar for bajaj company, they was not working . Fist time company is repair after 7 days of complaint, but after 10 days same problem on my coolar and 7 days already left when i was complaint at company but they was not responst to us. we need double amount agsint my coolar so total amount which we need 16000. Pls help and short on urgent base . My fafter is very upset he is senior citizon and i am purchase the coolar for father

I Mamta Agarwal Is writing this complain against Bajaj Finserv Lending as they have first irritated me messaging about the loan tht i could recieve ...and when i made a step towards the loan ...then at the last moment of loan approval they said they cant give me loan without reason they made that step..
And when we inquired about tht in the local office est. at kamla Nagar ,Agra ...they ,the members there used abbusive lang and behaved like illeterate ppl...

I have taken personal loan on baja fin serv while taking the loan they told your emi date will be 10th of every month but now they are deducting 5th of every month the problem is my salary will be credited on 7 th of every month so how can i pay emi on time .am ready to pay emi but the date is not at all comfortable.i called them many times to change the emi date they are telling its not at all possible whats the recent behind un necessarily paying the bouncing fees 1000rs etc .this is totally ridiculos. i have never seen irresponsible services like this

Regards,
Jawahar
[protected]

Cust id- 6590187
loan account no- 4000CD00221769
amount- 18990
advance inst amount- 3798
tenure 10
bal emi 8
first due date- [protected]
end installment date- [protected]

i have paid all the balance 8 emi's in time without fail.

as per my bank records payments were made in these dates
1.[protected]
2.[protected]
3.[protected]
4.[protected]
5.[protected]
6.[protected]
7.[protected]
8.[protected]

the 8th EMI was paid through on line and the total payment was made as per the schedule.
even i have received statement of account for the amount paid that you have received my last payment on[protected]. pmnt rcvd vide pdcno E6735774/8-2.
i am sending you copy of the attachment sent.

-Again on[protected] why did you present cheque of 1899 when all the payment was made and the emi's tenure is over.?

-After the EMI end date and in particular when total payment was made you are not supposed to make a pdc for my bank account.?by which it has been bounced.

-For your mistake of presenting unauthorized pdc why should i pay bouncing charges and overdue charges.?

-That to you did not intimate me on pdc bouncing in the month of july itself?
i have received your communication on bouncing and over due on[protected] through SMS.what were you doing from the past 1 year?,and all of a sudden now you want me to pay for your mistake?

i want this issue to be resolved asap and send in my NOC for the above loan.
This is a serious issue and i would not step back for taking legal actions.

Hi,

I have taken a LED TV from Reliance Digital under Bajaj finserv 0% interest scheme. When i received my first statement, i found that there are 2 loan accounts registered in my name. One which i have taken and the other one is Old which was taken in Hyderabad 2008. Immediately i have logged case with [protected]@bajajfinserv.in, they have responded saying "We are updating the records for two unknown loans reflecting on your name, as these loan account numbers belong to other customer. Dut to name match this loan get linked with your details. Allow us 4-5 days to resolve your query." Then i thought that the issue is resolved. But today i received call from police that they got complaint from advocate regarding bajaj finserv Loan issue. i took the mobile number of the manager DAVID and told him my problem. But he says Pay the amount for Rs.33,516/- and take the receipt. We will verify the hard copies, if they are not matching then we will refund your amount. When i asked him, what is the proof that i would get my amount back? He said if you trust me i can help you. but i won't mail you or anything. if you are not paying i will proceed with legal actions. Can anyone help me to come out from this problem? For your information, i have taken only one loan. I am no where linked the loan account who has taken in Hyderabad.


Thanks,
Raja

I am Barkath from Bangalore. I bought one Godrej Fridge from Girias, Kalyan Nagar, Bangalore. For the products EMI amount is 1484 but my EMI amount deducted (thru ECS) per month is 1824/- which is more than the amount what it supposed to be. Initially I overlooked the issue for several months but one day when I went through the website of bajajfinservlending ,found that an extra amount of 340/- being charged on every month because of BALIC PREMIUM CD LOAN (404BAL[protected]. I do not understand what it actually is? I was not told anything like this when I bought those products. Why this extra cost is being associated with my EMI amount also i have not got any document regarding this as well? Please clarify me why this extra amount is deducted on every month? I want the already deducted amount to be adjusted with all the upcoming EMIs. Please help!

Regards,
Barkath
[protected]

I had got finance from Bajaj Finserv for buying an A/C. The financing was @0% interest and 0% charges. However, later when I got the details of EMI, they have added by themselves an Insurance of 1548/-. Even they have added Rs 20 extra in the EMI amount.

I tried submitting the complaint from their website, but that never works (Log Request button never works)

Hi ,

I got couple of mails saying i have applied loan in Bajaj Finserv Lending and it has been approved and all. for your information i have not applied any loan in Bajaj Finserv Lending. please look into below application number and please revert back to me. if i dont get a reply will go ahead and file a complaint on the same.

you can reach me on [protected].

Regards,
Adiga


On Sun, Jun 2, 2013 at 1:01 PM, <[protected]@bajajfinserv.in> wrote:
Dear Sir/Madam,
Congratulations!
We are happy to inform you that your loan has been sanctioned in principal.

Loan Applicant Name: SF9917932
Deal No:SF9917932
If you have any queries regarding your loan application, please feel free to contact your Relationship Manager Number at SF9917932

We look forward to a fruitful relationship with you.


Yours truly,
Bajaj Finserv Lending
*Disbursal of your loan request is at the sole discretion of Bajaj Finserv Lending and is governed by the terms & conditions applicable to your loan request.
This is a system generated alert. We request you not to reply to this message. This e-mail is confidential and may also be privileged. If you are not the intended recipient, please notify us immediately. You should not copy or use it for any purpose, nor disclose its contents to any other person.

Hi,

I am Merish I A, from Cochin. I have a bajaj finserv / standard chartered credit card. I got a sms on 2nd May from your side regarding INR 1680.00 debited from my credit card.I don't have any interest to use this card if you are charging such a amount for insurance EMI Scheme.First of all, you are activated insurance scheme on my card without my permission. Please deactivate this scheme as earliest as possible otherwise I would like to cancel my credit card,or else I will force to take action against you for such a Cheating...........Make it clear as earliest as possible..........


Thanking You,
Merish I A.
Cochin
Mob :[protected]
:[protected].

Dear sir

I want to inform you that i had taken a personal loan from bajaj finserv, During the call process the executive had told me the loan would be calculated at 20% interest reducing and that they would also give one year life insurance but nither did i get any detailed paper or proof of life insurance l but a mail with basic details and a login detail.
When i logged into my bajaj finserv account to check loan details i was shocked to see the interest rate was 35% flat and they had cut processing fee and life insurance charges without giving me any paper proof.I have since applied to close the loan after only 2 month as the company is a big cheat and miss sells its product.

This complaint is against Bajaj Finserv Consumer durable.

I have hired a loan from bajaj finserv CD for purchase of an Ac and Led.
While I bought the appliances I was asked for down payment of Rs,11814.01. I made the payment and the advisor (Chandrasekhar Azad - Krome mall wanorie Pune) didn't tell me about any processing fee associated. However, after two week when I got the access for the bajajfinserv portal I found that the advance EMI paid was just Rs 6780. I called him but he was very rude in responding and was not at all helpful. He told me Sir that's your problem you have to coordinate with the Crome Mall I can't help you.

I went to the Crome Mall and I again approached him showing him the Invoice and the EMI breakdown mentioned in the Bajaj portal.

He made me to wait for 4hrs in the mall and tells me that he made all the changes and asked me to wait for 24-48hrs working hrs.

However, there is not changes done still. Its really annoying, I thinking of taking some action by registering it in consumer court or I may approach to SEBI.

I want some immediate action to be taken against the mischievous Agent (Chandrasekhar) for misleading and not cooperating.

Below mentioned is my LAN : 4020CD00337224 & 7234.

Name : Pritam Debnath
Contact no: [protected]
[protected]@gmail.com

Below is the Complaint I had sent to Bajaj customer care centre email on 21-Apr-2013. But I'm still to elict a response, even an auto-reply.


"Hi,
I'm Benith Israel M. I drive a Pulsar 150cc of 2008 make. I had my Pulsar serviced recently with a service center Mrz Auto Pulse, (Autorized Service Center for bajaj Auto Ltd) in bangalore, Karnataka. But to my utter dissatisfaction my motor bike is worse than it was before the services were done.
I had gone to the service center on the morning of 04-Apr-2013 with the following issues,

My right hand mirror yoke's threading was worn out.
My chain was loose and there was noise coming out as if the chain was hitting the casing as the vehicle was running.
the brake's response was not good.
The clutch cable had worn out.
Engine oil was low.



He gave me an initial bill estimation of Rs 1600/-. The following evening he called me up to say that after an engine oil fill, it was possible my vehicle exhaust might start emitting smoke. So I had to replace several other part new and the bill would jump to Rs 5000/-. I had agreed.
The next day he called me up to say that the repairs were done the final bill was Rs 6738.50 /- .I paid up and took delivery by evening around 05:00 to 05:30 pm. I expressed my reservations that there was still some extraneous noise coming out. He told me that it was lower than before and after a few days it will be eliminated. I pointed him out to the fact that the brake response was still the same. He assured me that my bike will not be needing any service or repair for another 3000 km. If it did have any problems he would attend to it without any further costs.

The Bike was a bit smoother especially the clutch. After a while I noticed, while starting my bike a weird blop sound would come from the exhaust, I drove for 2 weeks. But both the chain noise and stating exhaust noise seemed to grow louder. The brake too started making skeeeky noises. On 17-Apr-2013 @ around 10:00 pm while I was leaving office, I had to start my bike parked in the basement. The blop sound appeared again only this time the smoke alarm went off briefly. A colleague of mine was standing beside me, he said he witnessed some sparks coming out from the silencer exhaust as I started the bike.
I was concerned, So I went back to the service center "Auto Pulse" on 18-Apr-2013. But after examing the bike he told me the Silencer needs to be replaced. So I asked him this is the same problem for which he made a huge list of repairs. He didn't answer instead he told me to drive for some more time and come back. I was pissed off. I asked him about his 3000 km remark. He just called the mechanic over and went out of sight. the mechanic stated blathering some bull about bore, valve , silencer etc. I left the spot.

I checked up with a local mechanic who picked up all the useless, unnecessary repairs done by the service center. The list in pdf format is attached here named "Useless repair bills value".
I have noted down particular details of the service centre below and I have also attached the original bill for ur refrence.
Pls look into the issue and have the service center properly make the repairs without asking me to foot further more bills. If they refuse ask them to refund the value of bill Rs 4015/- which was of no use.
U can contact me @ [protected].



M/S AUTO PULSE
NO.92/6, OUTER RING ROAD , MARATHHALLI , City- BANGALORE , State- KARNATAKA , Pin- 560069
(080) , 9880032

MR.NARENDRA PRASAD

Note: I saw this Bajaj - Anti-piracy Ad and "A Fake can be a fatal mistake" slogan. But if I suffer an accident due to the Quality of such autorized serive centers who is going to take the blame.



Regards
Benith Israel M
[protected]"

Hi Team,

I have taken a loan 402DDF00282271 from bajaj fin serv lending in DEC 2013.

Once i went to their wakdewadi branch in March for submitting the new cheques provided by bank.

On that day i received no assistance and a very bad customer service by the cashier and assistant manager of that branch.
When i asked to speak to the manager of the branch first of all they told me that there is not Manager kind of stuff for this branch and also the cashier is so bad that he didnt provide me any point of contact to escalate my issue.

So i decided to clear my loan and paid all my remaining loan amount four months in advance.

When i asked them to return me my remaining cheques that are still valid till July 2013 they asked me
to speak to their main branch at Mumbai.

Now this Mumbai branch has no contact point and they are communication throught mail.

It has been 21 days now and there is not sign from their side of returning my cheques.

Also they had put one of my cheques for clearance even though i have cleared my loan.

Can you please guide me what actions ( legal actions) can i take again this company to get my remaining 4 cheques.

Sir/Madam,


With due respect, I have teken Two Wheeler Loan from Bajaj Auto Finance Limited, vide Loan Account No :- ( PROPOSAL NO: L2WCHF01899034, in the Name of GANESH MOORTHY.N, so pls provide loan statemtent in my e-mail: [protected]@gmail.com.